Sonance IW-1 - Manual (Page 13)

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iPor t ver. IW Ins tr uction Manual
Technical Assistance and Service
If you any have questions about the operation or installation of this product, please call our Technical Assistance
Department at (800) 582-0772 or (949) 492-7777; from 7 a.m. to 5 p.m., Pacific Time, Monday – Friday.
If your iPort should need repair or service, contact your iPort Authorized Dealer for help, or use the following procedure:
1. Prior to calling, note the product’s model number, serial number, purchase date, and the name and address of the dealer
where you purchased the product.
2. Contact our Technical Assistance Department at the above number(s) and describe the problem the unit is experiencing.
If applicable, they will issue a Return Authorization Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION TO RETURN YOUR iPort!
3. If you’re directed to return the unit to iPort for repair, pack the unit in its original shipping carton. If needed, you can obtain
replacement packaging from us for a small charge. Note: it is best if you place the box into an additional outer “overcar-
ton” before shipment to minimize a chance of theft in shipment. Please include a copy of the original bill of sale inside the
package.
4. Contact a package delivery service such as United Parcel Service or Federal Express, to arrange prepaid (not collect) ship-
ping. Do not use the U.S. Postal Service.
IMPORTANT: Freight collect shipments will be refused.
5. Write the Return Authorization Number on the outside of the shipping carton.
6. Ship the packaged unit to:
Quality Assurance Department
iPort
212 Avenida Fabricante
San Clemente, CA 92672-7531