Sony DVP-CX870D - Manual (Page 85)

85
Additional Information
Self-diagnosis function
When the self-diagnosis function activates to prevent the player from malfunctioning, a five-
character service number (combination of a letter and digits) flashes on the screen and on the
front panel display. In this case, check the following table.
First three characters
C13
C31
Exx (xx is any number)
Cause and/or Corrective Action
•The disc is dirty.
, Clean the disc with a cleaning cloth. (page 6)
•The disc is not facing the correct direction.
, Place the disc in the slot so that the playing side is facing left.
•The front cover will not open or close all the way.
, Remove any objects that may be blocking the movement of the front cover.
•To prevent a malfunction, the player has performed the self-diagnosis function. The front cover
automatically opens and the player enters standby mode.
, When you contact your Sony dealer or local authorized Sony service facility, remove all of the discs in
the player and give the 5-character service number. (example: E:61:10)
C:13:00