SUPER MICRO Computer SUPER X7DB8 - Manual (Page 57)

3-3
Chapter 3: Troubleshooting
3. If you still cannot resolve the problem, include the following information when
contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•System confi guration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at [email protected] or by fax at: (408) 503-8000, option
2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer: The X7DB8/X7DBE has eight 240-pin DIMM slots that support DDR2
FDB ECC 533/667 SDRAM modules. It is strongly recommended that you do not
mix memory modules of different speeds and sizes. (See Chapter 2 for detailed
Information.)
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are experi-
encing no problems with your system. Updated BIOS fi les are located on our web
site at http://www.supermicro.com. Please check our BIOS warning message and
the info on how to update your BIOS on our web site. Also, check the current BIOS
revision and make sure it is newer than your BIOS before downloading. Select
your motherboard model and download the BIOS fi le to your computer. Unzip the
BIOS fi les onto a bootable fl oppy and reboot your system. Follow the Readme.txt
to continue fl ashing the BIOS.
( *Warning : Do not shut down or reset the system while updating BIOS to
prevent possible system boot failure!)
Question: What's on the CD that came with my motherboard?
Answer: The supplied compact disc has quite a few drivers and programs that will
greatly enhance your system. We recommend that you review the CD and install the
applications you need. Applications on the CD include chipset drivers for Windows
and security and audio drivers.