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Troubleshooting – Samsung B2100 User Manual

Page 56

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troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service
professional.

While using your phone, the following messages
may appear:

Message

Try this to solve the problem:

Please
insert SIM
card

Ensure that the SIM card is installed
correctly.

Phone lock

When the phone lock feature is
enabled, you must enter the password
you set for the phone.

Enter PIN

When using the phone for the first time
or when the PIN requirement is
enabled, you must enter the PIN
supplied with the SIM card. You can
disable this feature by using the

PIN

lock

menu.

Enter PUK

Your SIM card is blocked, usually as a
result of entering your PIN incorrectly
several times. You must enter the PUK
supplied by your service provider.

Message

Try this to solve the problem: