Seagate Barracuda ST360019A User Manual
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U Series 9 Product Manual, Rev. D
Seagate Online Store
US customers can purchase Seagate disc drives, tape drives, tape supplies and accessories 24 hours daily at
buytape.seagate.com.
Automated Phone Services
SeaFONE
®
(1-800-SEAGATE) is the Seagate toll-free number (1-800-732-4283) to access our automated
self-help and directory assistance for Seagate support services. Using a touch-tone phone, you can find ser-
vice and support phone numbers, answers to commonly asked questions, troubleshooting tips and specifica-
tions for disc drives and tape drives 24 hours daily. International callers can reach this service by dialing
+1-405-324-4770.
Presales, Technical Support and Customer Service
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system.
Technical Support
If you need help installing your drive, consult your system's documentation or contact the dealer's support ser-
vices department for assistance specific to your system. Seagate technical support is also available to assist
you online at support.seagate.com or through one of our technical support service centers. Have your system
configuration information and your drive’s “ST” model number available.
SeaTDD™ (+1-405-324-4725) is a telecommunications device for the deaf (TDD). You can send questions or
comments 24 hours daily and exchange messages with a technical support specialist from 8:00
A
.
M
. to 11:45
A
.
M
. and 1:00
P
.
M
. to 6:00
P
.
M
. (Central time) Monday through Friday.
Warranty Service
Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct
customers should contact their Seagate service center representative for warranty-related issues. Resellers or
end users of drive products should contact their place of purchase or one of the Seagate warranty service cen-
ters for assistance. Have your drive’s “ST” model number and serial number available.
Authorized Service Centers
In some countries outside the US, you can contact an Authorized Service Center for service.