Shark S3501 - Manual (Page 18)

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Troubleshooting Guide
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Mop
will not turn on.
Your Steam Mop should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call 1-800-798-7398
Steam Mop will not
make steam.
Prime the pump, see page 4 for more information.
Is there water in the water tank? If not, add water to your
Steam Mop following the instructions.
Steam Mop leaves
water on the floor.
Check to see if your micro-fiber cleaning pocket is too wet.
We recommend you unplug the Steam Mop and change the
micro-fiber cleaning pocket.
Make sure the steam pocket is attached correctly.
Steam Mop is hard
to push.
Make sure the steam pocket is attached correctly.
Check to see if your pocket is excessively dirty.
Try increasing the height of the pole for better leverage.
Floors are cloudy,
streaky or spotty
after steaming.
The micro-fiber pocket might be dirty. Flip or change
the pocket.
If you washed the pocket with powder detergent then the
pocket might be ruined.
If you are cleaning in a kitchen area where there might be a
build-up of grease then use a degreasing agent such as an
all-purpose cleaner or dish soap and paper towels to clean
the area first.
You might have left the mop in the same spot for
too long.
Do you have hard water? If you do you, we recommend
switching to distilled water.