Sharp AHT-E300 - Manual (Page 38)

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AHT-E300 ADSL ROUTER
Problem: PPP connection is not working.
Case 1. RFC1483 Bridge mode (3
rd party PPPoE client software)
1. If LNK LED and LAN LED are flashing, there may be the PPPoE software problem in
your PC. Check the software is working properly.
2. Check that your ID and password for the PPP connection.
3. If someone is using your ID and password in other point, you may have trouble to
connect to the Internet.
4. Check that you’re using the supplied RJ-45 straight-through LAN cable.
5. Check the VPI/VCI number is correctly configured and bridge is enabled in the
[Configuration-WAN] page.
6. If the PPPoE connection is not still working, contact to your service provider whether
there’s problem in their service network or not.
Case 2. PPPoA and PPPoE (without 3
rd party PPPoE client software)
1. Check that your PC can get the ping reply from AHT-E300 ADSL Router. For example,
c:\>ping 10.0.0.2. If you cannot get the ping reply form AHT-E300 ADSL Router,
press the factory default button to start from the factory default settings.
2. Check that your ID and password for the PPP connection.
3. If someone is using your ID and password in other point, you may have trouble to
connect to the Internet.
4. Check that you’re using the supplied RJ-45 straight-through LAN cable.
5. Check the VPI/VCI number is correctly configured and bridge is enabled in the
[Configuration-WAN] page.
6. Check that AHT-E300 ADSL Router got the PPP IP address from your service provider
at [Admin Privilege-Route Table]. If AHT-E300 ADSL Router doesn’t get the PPP IP
address, try to reboot AHT-E300 ADSL Router by turning off and on.
7. If the PPPoA/PPPoE connection is not still working, contact to your service provider
whether there’s problem in their service network or not.
Solution 5