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Ordering replacement parts, Troubleshooting guide – Shark S3501WC User Manual

Page 9

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10

TOLL FREE:

1-866-538-6109

11

www.sharkclean.com

English

Ordering Replacement Parts

PART

PART NO.

1

3 All-Purpose

Cleaning Pads

XT3501C

2

2 Steam Duster

Cleaning Pads

XT3501SDC

3

Rectangle Mop Head

1024SO

4

XL Rectangle Mop Head

1023SO

5

Triangle Mop Head

1025SO

6

Carpet Glider

XCG3501CON

1

3

6

ORDERING REPLACEMENT PARTS

To order additional parts and
accessories, feel free to contact us at
www.sharkclean.com
or call

1-866-538-6109.

2

5

4

Troubleshooting Guide

PROBLEM

POSSIBLE REASONS & SOLUTIONS

The Steam Mop

will not turn on.

Your Steam Mop should be securely plugged into a
120V AC electrical outlet only.

Check your fuse or breaker.

If your unit still doesn’t work, give us a call

1-866-538-6109.

Steam Mop will not

make steam.

Prime the pump, see page 4 for more information.

Is there water in the water tank? If not, add water to your
Steam Mop following the instructions.

Steam Mop leaves

water on the floor.

Check to see if your micro-fiber cleaning pocket is too wet.
We recommend you unplug the Steam Mop and change the
micro-fiber cleaning pocket.

Make sure the steam pocket is attached correctly.

Steam Mop is hard

to push.

Make sure the steam pocket is attached correctly.

Check to see if your pocket is excessively dirty.

Try increasing the height of the pole for better leverage.

Floors are cloudy,

streaky or spotty

after steaming.

The micro-fiber pocket might be dirty. Flip or change
the pocket.

If you washed the pocket with powder detergent then the
pocket might be ruined.

If you are cleaning in a kitchen area where there might be a
build-up of grease then use a degreasing agent such as an
all-purpose cleaner or dish soap and paper towels to clean
the area first.

You might have left the mop in the same spot for
too long.

Do you have hard water? If you do you, we recommend
switching to distilled water.

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