Standard microsoft installation, Troubleshooting, Seagate support services – Seagate BARRACUDA ST340016A User Manual
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Preparing the Drive with Disk Manager or DiscWizard
Installing a Single Drive
If you are installing a single drive, we recommend using Disk Manager
to automatically partition and format your drive. Disk Manager software
is available at www.seagate.com. During the download, the Diskette
Creator creates a bootable diskette. To run Disk Manager:
1. Insert your bootable Disk Manager diskette and follow the instruc-
tions. Disk Manager will guide you through the installation process.
2. Boot your computer from the Windows Me, Windows 98 or Windows
95 startup diskette with the Windows CD loaded. At the prompt, type
setup.
Installing a Slave Drive
If you are installing a second drive, or slave, to your system, use the
DiscWizard software available at www.seagate.com.
Note. If you
do not want to install your drive using either DiscWizard or
Disk Manager, see “Standard Microsoft Installation” below to
partition and format your drive.
Standard Microsoft Installation
!
Caution. Partitioning or formatting a drive erases all data on it.
Seagate assumes no liability if you erase your data.
Drive Partitioning
Partitioning divides the drive into sections or partitions that function as
separate logical drives (labeled C,D,E, etc.). To partition your new drive:
1. Insert a bootable startup diskette and restart your computer.
2. Run fdisk and create a primary DOS partition.
3. Mark the partition as
active to make the partition bootable.
Drive Formatting
!
Caution. Use the correct drive letters to prevent formatting a drive
that already contains data.
1. At the A: prompt, type format
x: where x is the letter of your first new
partition. Repeat the format process for all new partitions.
2. Proceed to “Loading the Operating System” below.
Loading the Operating System
Note. The operating system needs to be installed on the master drive
only. It is not required when adding a second drive.
1. Boot your computer from your Windows Me, Windows 98 or Windows
95 startup diskette with the Windows CD loaded.
2. At the prompt, type setup and continue with the Windows setup.
Troubleshooting
If your drive is not working properly, follow these troubleshooting steps.
1. Does the drive spin up? A spinning drive produces a faint whine
and clicking noise that begins when power is applied. If your drive
does not spin, check that the power connector and interface cable
are securely attached and the jumpers are installed correctly.
2. Does the computer recognize the drive? Verify that the drive is
enabled in the system CMOS or setup program. If not, select the
autodetect option and enable it. If your drive has a problem, it may not
be recognized by the system.
3. Does FDISK detect the drive? Run the FDISK program located on
your Windows startup diskette. Type fdisk/status to verify that
your hard drive is present.
4. Does Scandisk find the drive defect-free? Scandisk is a utility
located on your Windows startup diskette that scans the drive for de-
fects. If defects are detected, this may be an indication of a problem.
5. Why won’t the drive format to full capacity? Verify that your BIOS
has autodetect and LBA mode enabled. Otherwise you may need to
use Disk Manager to achieve the full capacity of your drive. Down-
load the latest version from www.seagate.com or find it on your CD.
6. The computer hangs on startup. Verify that your system is
ATA/100 compatible with the UDMA mode setting. Some legacy BIOS
cause
hangs on startup or other problems if not ATA/100 compatible.
For more information, see the earlier section on the Ultra ATA/100
requirements. In addition, some legacy BIOS may cause a hang due
to the large drive capacity. Consider using the alternate capacity
jumper if it is available on your drive model.
Use the alternate capacity jumper if your computer does not support
higher capacity drives. The jumper limits drives with capacities 40-
Gbytes and greater to 32 Gbytes.
Note. If these steps do not solve the problem, contact your dealer or visit
http://seatools.seagate.com to download SeaTools disc diagnostics
software and more troubleshooting advice.
Seagate Support Services
Internet
For online information about Seagate products, visit www.seagate.com or
e-mail your disc questions to: [email protected].
Technical Support
If you need further help installing your drive, first consult your dealer.
Dealers are familiar with their unique system configurations and can help
you with system conflicts and other technical issues. If you need
additional help, you can talk to a Seagate technical support specialist.
Before calling, note your system configuration and drive model number.
Africa
+31-20-316-7222
Norway
800-113 91
Australia
1800-14-7201
Poland
00 800-311 12 38
Austria
0 800-20 12 90
Spain
900-98 31 24
Belgium
0 800-74 876
Sweden
0 207 90 073
Denmark
80 88 12 66
Switzerland
0 800-83 84 11
France
0 800-90 90 52
Singapore
800-1101-150
Germany
0 800-182 6831
Taiwan
+886-2-2514-2237
Hong Kong
800-90-0474
Thailand
001-800-11-0032165
Indonesia
001-803-1-003-2165
Turkey
00 800-31 92 91 40
Ireland
1 800-55 21 22
United Kingdom
0 800-783 5177
Italy
800-790695
USA/Canada/
1-800-SEAGATE
or
Malaysia
1-800-80-2335
Latin America
+1-405-936-1234
Middle East
+31-20-316-7222
Other European
Netherlands
0 800-732 4283
Countries
+31-20-316-7222
New Zealand 0800-443988
Warranty To determine the warranty status of your Seagate disc drive, contact your
place of purchase or visit our Web site at www.seagate.com for more information.
RMA (Return Merchandise Authorization) Run SeaTools to diagnose your drive
before requesting a return authorization. In addition, please verify that your drive is
defective by following the troubleshooting checklist in this guide. Seagate offers
comprehensive customer support for all Seagate drives worldwide. Seagate customer
service centers are the only facilities authorized to service Seagate drives. Drive
return procedures vary depending on geographical location and are subject to current
International Trade Regulations.
Shipping Your Drive
Caution. Back up the data on your drive before shipping it. Seagate assumes no
responsibility for data lost during shipping or drive repair. Shipping a drive in an
unapproved container voids the warranty. Pack the drive with foam rubber only.
Do not use peanuts, bubble wrap or newspapers.
Keep your original box and packing materials for storing or shipping your drive. To
preserve the warranty status of your drive, any product returned to Seagate must be
properly packaged in the original box or a Seagate-approved container to prevent
physical and electrical damage while in transit.
Electromagnetic Compliance for the European Union This model complies with the
European Union requirements of the Electromagnetic Compatibility Directive 89/336/
EEC of 03 May 1989 as amended by Directive 92/31/EEC of 28 April 1992 and
Directive 93/68/EEC of 22 July 1993. Compliance of this drive, as a system
component, was confirmed with a test system. We cannot guarantee that your system
will comply. The drive is not meant for external use (without properly designed
enclosure, shielded I/O cable, etc.). Sicherheitsanleitung 1. Das Gerrät ist ein
Einbaugerät, das für eine maximale Umgebungstemperatur von 55°C vorgesehen ist.
2. Zur Befestigung des Laufwerks werden 4 Schrauben 6-32 UNC-2A benötigt. Bei
seitlicher Befestigung darf die maximale Länge der Schrauben im Chassis nicht mehr
als 3,3 mm und bei Befestigung an der Unterseite nicht mehr als 5,08 mm betragen.
3. Als Versorgungsspannugen werden benötigt: +5V ± 5% 0,6A; +12V ±% 0,8A (1,9A
fur ca. 30 Sek. fur ± 10%) 4. Die Versorgungsspannung muss SELV entsprechen.
5. Alle Arbeiten auf dem Festplatte dürfen nur von Ausgebildetem Servicepersonal
durchgeführt werden. Bitte entfernen Sie nicht die Aufschriftenschilder des
Laufwerkes. 6. Der Einbau des Laufwerkes muss den Anforderungen gemäss DIN IEC
950 VDE 0805/05.90 entspreche.
© 2001 Seagate Technology LLC. All rights reserved.
Publication Number: 100129216, Rev. A, Printed in USA, June 2001
Seagate, Seagate Technology, the Seagate logo, Barracuda, DiscWizard, SeaShell
and SeaShield are either registered trademarks or trademarks of Seagate Technology
LLC. Other product names are registered trademarks or trademarks of their owners.