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14 troubleshooting guide – JBL SDEC-4000 User Manual

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SDEC -X000 DACS Calibration Manual v1.0.doc

14 Troubleshooting Guide

Symptom

Probable Cause

Solution

Cannot see the units in the Network
control panel

Wrong network card selected

Check IP properties in application
preferences

Ethernet cable unplugged

Check connections

“No Matched Devices Found”

Wrong network card selected

Check IP properties in application
preferences

Ethernet cable unplugged

Check connections

Device default name changed

Use “Auto Match Devices” to
reconfigure

Cannot save settings

Cannot save while online

Go offline first

No Audio

No Input

Check connections

Check pre-amp or source

Wrong Outputs Used

Check connections

Cobranet not connected (SDEC-
4000 only)

Check Cobranet connections

SDEC needs to be updated

Use London Architect to update

“You do not have sufficient rights
to load this design”

Attempting to change HiQnet
address

Close the project and reopen. When
prompted if you want to change
HiQnet address select NO.

Attempting to load a newer version
of the software into the SDEC

Call your JBL Synthesis
representative or JBL Synthesis
technical support for the proper
password.

Use the Java Remote