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Getting help, Contacting technical support, Learn more – Insignia Pilot with Bluetooth NS-8V24 User Manual

Page 33: Specifications, Getting help learn more

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Insignia NS-4V24/NS-8V24 Pilot MP3 Player

www.insignia-products.com

What is MTP?
Media Transfer Protocol (MTP, or Media Manager mode) is a protocol for connecting portable devices to a
Windows XP computer and synchronizing digital media content between those devices.

When I copy files to the player using Windows Explorer, what folder should I copy them to?
In Media Manager (MTP) mode, copy them to the Media folder or root directory on the player. In File &
Folder (MSC) mode, you can copy them to the root directory. On some operating systems, you may see
separate folders for video and photos. Copy your files into the appropriate folder.

Some of my music files are on my player, but cannot be played. When I select them, a different song
begins to play. What is wrong?
You may not have purchased the rights to play the song on an additional device. To test this, try to play a
song that you have copied from an older CD and converted to MP3 format. If you can play that song but not
the song that doesn't play, then you need to purchase the rights to play the song.

Why should I update the firmware?
You should always update the player to the latest firmware to make sure that it works correctly and has the
latest features. For more information, see "Updating the firmware" on page 32.

How do I copy a CD to my player?
First you must rip the CD using a digital music manager like Best Buy Digital Music Store or Windows Media
Player. After the songs are on your computer, copy the songs to the player using Windows Explorer or a
digital music manager. For more information, see "Transferring music files to your player" on page 14.

Why does my player display a message that says “Unknown artist/album”?
This message usually appears when the music file doesn't contain artist or album information (incomplete
ID3 tags). See the documentation or online help of your digital music manager for instructions on adding that
information to your music files.

Getting help

Contacting technical support

Before you contact technical support, review the Troubleshooting and FAQ section to see if your question is
already answered there.
If you have questions about the use or features of your player, call Technical Support at 1-800-699-9218 or
(877) 467-4289, or fill out an online support request at:

www.bestbuy.com/support.asp

Get additional online help at:

www.insignia-products.com

www.bestbuy.com/mp3help

www.geeksquad.com

Learn more

For more information on using your Insignia player, visit: www.insignia-products.com/mp3info
On the Internet, you can use a Web search site to find information on the following topics*:

Ripping CDs

Downloading music

Downloading MP3s

MP3 music

MP3 copyright law

*Best Buy Enterprise Services, Inc. does not maintain and is not responsible for the content of Web pages you find using these search
terms.

Specifications

Specifications and features are subject to change without notice or obligation.

Ports and
connections

Mini USB 2.0
2 Earphones/Headphones shared with 1 Line-in
SD slot

Bluetooth

Supports Bluetooth with A2DP profile

Display

LCD
262,000 colors
320x240 QVGA

Battery

Replaceable, rechargeable lithium ion

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