IBM 221 - Manual (Page 5)

Distributed Print Management Services At a Glance
Base Offering
n Initial and periodic consulting/optimization
recommendations
n
Transition management
n
Hardware
n Supplies and supplies management
n Device monitoring and portal access
n Maintenance
n Standard monthly and custom reports
n Services management
n Asset management
n Installation, moves, additions, and changes
n Account management
Optional Add-ons
n Maintenance for non-InfoPrint devices
n Supplies for non-InfoPrint devices
n
Help desk
n
Training
n Key operator services
n Optimization consulting
n Content management
n Departmental accounting and rules-based printing
tools
“Typically, only 10% of the office document burdened
costs relate to equipment, supplies, and service ex-
penses. For every $1 spent on equipment, supplies,
and service, another $9 is spent on other burdened
costs. These burdened costs include IT support and
infrastructure, procurement and facility costs, end-user
interaction time, and document management expense.
These costs are fragmented in budgets and processes
across the organization.”
Assessing and Benchmarking Document Costs: Developing a Future Strategy, InfoTrends/CAP Ventures’ White Paper, September 2005
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