Searching knowledge bases, Obtaining fixes, Contacting ibm software support – IBM TIVOLI SC32-0129-00 User Manual
Page 11
Searching
knowledge
bases
If
you
have
a
problem
with
your
IBM
software,
begin
by
searching
the
available
knowledge
bases
to
determine
whether
the
resolution
to
your
problem
is
already
documented.
Search
the
information
center
on
your
local
system
or
network:
IBM
Tivoli
Storage
Manager
provides
an
information
center
on
a
CD.
You
can
run
the
information
center
from
the
CD,
or
copy
it
to
your
local
computer
or
an
intranet
server.
You
can
use
the
search
function
of
this
information
center
to
query
conceptual
information,
instructions
for
completing
tasks,
reference
information,
and
support
documents.
Search
the
Internet:
If
you
cannot
find
an
answer
to
your
question
in
the
information
center,
search
the
Internet
for
the
latest,
most
complete
information
that
might
help
you
resolve
your
problem.
To
search
multiple
Internet
resources
for
your
product,
go
to
the
support
web
site
for
the
product
and
look
for
the
section
to
search
the
support
knowledge
base.
From
this
section,
you
can
search
a
variety
of
resources
including:
v
IBM
technotes
v
IBM
downloads
v
IBM
Redbooks
™
v
Forums
and
newsgroups
Obtaining
fixes
A
product
fix
might
be
available
to
resolve
your
problem.
You
can
determine
what
fixes
are
available
for
your
IBM
software
product
by
checking
the
product
support
Web
site:
1.
Go
to
the
Tivoli
Storage
Manager
support
Web
site
2.
From
this
page
you
can
view
all
product
downloads
or
search
for
specific
fixes.
To
receive
weekly
notifications
about
fixes
and
other
news
about
IBM
products,
follow
these
steps:
1.
From
the
support
page
for
any
IBM
product,
click
My
support
in
the
upper-right
corner
of
the
page.
2.
If
you
have
already
registered,
skip
to
the
next
step.
If
you
have
not
registered,
click
register
in
the
upper-right
corner
of
the
support
page
to
establish
your
user
ID
and
password.
3.
Sign
in
to
My
support
.
4.
On
the
My
support
page,
click
Edit
profiles
in
the
left
navigation
pane,
and
scroll
to
Select
Preferences
.
Select
a
product
family
and
check
the
appropriate
boxes
for
the
type
of
information
you
want.
5.
Click
Submit
.
6.
For
notification
for
other
products,
repeat
Steps
4
and
5.
For
more
information
about
types
of
fixes,
see
the
Software
Support
Handbook
Contacting
IBM
Software
Support
IBM
Software
Support
provides
assistance
with
product
defects.
About
This
Book
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