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Trouble shooting – iHome iH11 User Manual

Page 13

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Trouble Shooting

10

Unit doesn’t respond

(no power)

iPod cannot dock

properly

AC adaptor isn’t plugged to a wall outlet or

the connector is not plugged into the power

supply jack on the back of the unit

Wall outlet is not functioning

Plug the AC adaptor into a wall outlet and plug the connector into

the power supply jack on the unit

Plug another device into the same outlet to confirm the outlet is working

iPod does not

respond to the unit

iPod is not installed properly

iPod is not installed properly

Using no or wrong iPod insert

Remove your iPod from the connector and check for any

obstruction on the connectors in the dock and on your iPod.

Then reseat it in the dock.

iPod didn’t charge

up

iPod is not installed properly

Remove your iPod from the connector and check for any

obstruction on the connectors in the dock and on your iPod.

Then reseat it in the dock.

Sound is distorted

Volume level is set too high

Decrease the volume. Turn off EXB bass effect

Sound source is distorted

If iPod original sound source is poor quality, distortion and noise

are easily noticed with high-power speakers.

Try a different audio source such as a music CD.

Remove your iPod from the connector and check for any

obstruction on the connectors in the dock and on your iPod.

Then reseat it in the dock.

iPod is locked up

Using 1st or 2nd generation iPod or other device

Your iPod software is too old

Upgrade software on your iPod. For details, visit

http://www.apple.com or iTunes
Please make sure your iPod is working properly before docking

it to the unit. Please refer to your iPod manual for details on

iPod operation.

Solution

Symptom

Possible Problem

Make sure the dock insert is the proper fit for your iPod

iH11 cannot control those iPods or other devices.

iPod is locked up/frozen

iPod battery has problem

Please make sure your iPod is working properly before docking

it to the unit. Please refer to your iPod manual for details.

Remote Control is not pointed toward the

IR sensor

Point the Remote Control toward the IR sensor, within 10 feet of

the unit.

Remote Control

didn’t work

Battery weak

Replace with new battery