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Appendix a. troubleshooting, hints, and tips, Troubleshooting – IBM 31P8128 User Manual

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Appendix A. Troubleshooting, hints, and tips

The following section describes troubleshooting assistance.

Troubleshooting

If you have problems performing the data migration, refer to the following
troubleshooting instructions for assistance. If you receive an error message and
have problems performing the data migration refer to the possible causes
below:

1.

Make sure you are logged on properly to both computers. Refer to this
table for logon requirements:

New Computer Operating
System

Previous Computer
Operating System

Logon Requirements

Windows XP

Windows XP, Windows
2000

You must log on to both
machines with a user name
that is part of the
Administrators group.

Windows XP

Windows Me, Windows 98,
Windows 95

You must log on to the new
machine with a user name
that is part of the
Administrators group. You
do not have to log on to the
previous computer.

Windows 2000

Windows 2000

You must logon to your
new and previous computer
with the same user name
and password to perform
the transfer process. That
user name must be part of
the Administrators group
on both machines.

Windows 2000

Windows 95, 98 or Me

You must logon to your
new and previous computer
with the same user name
and password to perform
the transfer process. That
user name must be part of
the Administrators group
on the new machine

Windows 95, 98 or Me

Windows 95, 98 or Me

You do not have to logon to
Windows on either machine
to perform the transfer
process

© Copyright IBM Corp. 2002

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