Multi-Tech Systems MT5634IND - Manual (Page 3)

Table of Contents
Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A) 3
Contents
Chapter 1 – Description and Specifications ..............................................................................................................5
Introduction.................................................................................................................................................................5
Safety Warnings .........................................................................................................................................................5
MultiModem Package Contents..................................................................................................................................5
AT Commands............................................................................................................................................................5
Features and Technical Specifications .......................................................................................................................6
Electrical Specifications..............................................................................................................................................7
LED Indicators ............................................................................................................................................................7
RS-232 9-Pin Connector ............................................................................................................................................7
About the Leased-Line Operation Feature .................................................................................................................8
Setup .....................................................................................................................................................................8
Chapter 2 – Installation................................................................................................................................................9
Step 1 – Desktop Placement or Panel-Mounting ........................................................................................................9
Step 2 – Connect the Modem to Your System..........................................................................................................10
For AC Power ......................................................................................................................................................10
For DC Power......................................................................................................................................................10
Step 3 – Install the Modem Driver ............................................................................................................................11
Step 4 – Configure the Modem for Your Country or Region .....................................................................................11
Using the Global Wizard......................................................................................................................................11
Using AT Commands ..........................................................................................................................................11
Step 5 – Install Data Communications Software.......................................................................................................12
PhoneTools .........................................................................................................................................................12
Chapter 3 – AT Commands, S-Registers and Result Codes ..................................................................................13
Chapter 4 – Remote Configuration ...........................................................................................................................14
Basic Procedure .......................................................................................................................................................14
Setup ........................................................................................................................................................................14
Changing the Setup Password ............................................................................................................................14
Changing the Remote Escape Character ............................................................................................................14
Chapter 5 – Callback Security...................................................................................................................................15
Changing the Setup Password .................................................................................................................................15
Turning Callback Security On and Off ......................................................................................................................15
Setting Callback Security Message Parity ................................................................................................................16
Assigning Callback Passwords and Phone Numbers ...............................................................................................16
Calling Procedures ...................................................................................................................................................16
Password-Only Callback .....................................................................................................................................16
Number-Entry Callback .......................................................................................................................................17
Extension-Entry Callback ....................................................................................................................................17
Direct Connection ................................................................................................................................................18
Callback Security Commands..............................................................................................................................18
Chapter 6 – Troubleshooting ....................................................................................................................................19
None of the Indicators Light......................................................................................................................................19
The Modem Does Not Respond to Commands ........................................................................................................19
The Modem Cannot Connect When Dialing .............................................................................................................20
The Modem Disconnects While Online.....................................................................................................................21
Modem Cannot Connect When Answering...............................................................................................................21
File Transfer Is Slower Than It Should Be ................................................................................................................21
Data Is Being Lost ....................................................................................................................................................22
There Are Garbage Characters on the Monitor ........................................................................................................22
The Modem Doesn’t Work with Caller ID..................................................................................................................22
Fax and Data Software Can’t Run at the Same Time...............................................................................................22
Appendix A – Flash Upgrade ....................................................................................................................................23
Appendix B – Regulatory Compliance .....................................................................................................................24
Regulatory Compliance Statements .........................................................................................................................24
EMC, Safety, and R&TTE Directive Compliance .................................................................................................24
International Modem Restrictions ........................................................................................................................24