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Attendant call hold - remote retrieve, Transfer, Conference – Mitel 5215 User Manual

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Attendant Call Hold - Remote Retrieve

To retrieve a call placed on Hold by the attendant:

1. Lift the handset.
2. Dial *23.
3. Dial the digits announced by the attendant.

Transfer

To Transfer an active call:

1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:

„

To complete the Transfer, hang up.

„

To announce the Transfer, wait for an answer, consult, and hang up.

„

To cancel the Transfer, press CANCEL.

To transfer an active call during headset operation:

1. Press TRANS/CONF.
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.

Conference

To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:

1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.

To leave a Conference:

z

Hang up.