Motorola SURFboard SVG1501 - Manual (Page 2)

SURFboard ® SVG1501 Series
Wireless Gateway
Install Sheet
Troubleshooting
Problem Solution
Green POWER light is OFF Check that the SVG1501 Series Wireless Gateway is plugged into the AC adapter and wall outlet.
Cannot receive or send data If you have cable TV, check that your TV is working and the picture is clear.
If you cannot receive your regular TV channels, your data service will not function.
Check the coaxial cable connection to the SVG1501 Series Wireless Gateway and wall outlet.
Hand-tighten if necessary.
Check that the Ethernet or USB cable is properly connected to the SVG1501 Series Wireless Gateway and
your computer (USB option is available with the Motorola SURFboard SVG1501U only).
Check the IP address by following the steps in “Verifying the IP Address” in the User Guide. On computers
using UNIX ® or Linux ® , you must have Adobe Acrobat Reader installed before opening the User Guide. Call
your cable provider if you need an IP address.
Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates
where the error occurred as described in Front-Panel Lights and Error Conditions in the User Guide.
This information is to help you quickly solve a problem. Before calling your service provider, try unplugging
and plugging in the power cord in the AC wall outlet to restart the gateway.
MOTOROLA and the Stylized M Logo are registered in the US Patent &Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Linux ® is
a registered trademark of LinusTorvalds in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other countries. Adobe, Adobe Acrobat. and Adobe Acrobat Reader
are registered trademarks of Adobe Systems, Inc. All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any
form or by any means without the written permission of the publisher.
© Motorola, Inc. 2009. All rights reserved.
567590-001-a 02/09