Motorola BC796D - Manual (Page 64)

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Troubleshooting
If your BC796D is not performing properly, try the following steps.
If you experience difficulty while in TrunkTracker mode, try the following steps.
Problem Suggestion
Scanner won't work. 1. Check the connections at both ends of the AC Adapter.
2. Turn ON the wall switch of your room. You could be using an outlet
controlled by the wall switch.
3. Move the AC Adapter to another wall outlet.
Improper reception. 1. Check the antenna connection.
2. Move the scanner.
3. You may be in a remote area which could require an optional multi-
band antenna. Check with your dealer or local electronics store.
Scan won't stop. 1. Adjust squelch threshold - refer to page 19, "Setting the Squelch".
2. Check the antenna connection.
3. Check to see if many of the channels are Loc ked Out.
If so, the scanner has less chance of finding an active channel.
4. Review each channels frequency to see if it is still stored in Memory
and is correct.
5. Its possible that none of the programmed frequencies are currently
active.
Scan won't start. 1. Press the SCAN key again.
2.
3. Check to see if all channels are Locked Out.
Weather Scan won't work. 1. Adjust squelch threshold - refer to page 19, "Setting the Squelch".
2. Check the antenna.
Adjust squelch threshold - refer to page 19, "Setting the Squelch".
Problem Suggestion
Scanner won't track. 1. Missing the Data Frequency .
2. Change to a Type 1 Scanner setup.
Review "User Defined Fleet Maps" on page 66.
Scanner won't stop 1. No IDs have been programmed.
during Scan List mode.
2. The IDs you have stored are not active.
Scanner will not acquire 1. Adjust the squelch for Trunking mode.. See page 19.
data channel.
2. Missing the frequency used for the data channel.
Check your frequency list.
Missing replies 1. Change to a Type 1 scanner setup .
to conversations. Review "User Defined Fleet Maps" on page 66.
2. Try another Preset Fleet Map or Program your own Fleet Map.
3. Check to see that all of the systems frequencies have been entered.
Channel Activity 1. May be a telephone interconnect call, which are intentionally
Indicators are flashing blocked by your scanner.
but no sound is heard.
2. The ID on your display is not active .
Scanner not tracking 1. Logical channel numbers (frequencies) for the system are not
an EDACS system programmed in the correct order.
properly. Check frequency resources and reprogram.
2. Not all frequencies for the system are programmed.
Check frequency resources.