Mitel 5540 - Manual (Page 2)

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QUICK REFERENCE GUIDE
Call Handling
Answering a Call
• Lift the handset.
• Press the key
OR
•
Press the [F1] to [F0] softkey to answer a specific call.
Multiple incoming calls
The C/W indicator on the screen tells you additional calls are waiting.
You must transfer or disconnect the current call, or put it on hold, before
answering a new call.
Transferring a Call
• Dial the destination number.
• Press the key to complete the transfer and discon-
nect the call from the console.
Putting Calls On Hold
• Inform the caller that you are placing him or her on hold.
• Press the key.
If you need more Hold keys, press the key, and then a
free Hold softkey.
Retrieving Held Calls
• Press the key used to put the call on hold.
For calls put on hold using the softkeys, press the key,
and then the appropriate Hold softkey.
Using Voice mail
The console does not automatically send the tones voice mail systems
require. You must turn on the tones each time you want to access the
system.
•
Dial the voice mail access code.
• Press the [Tones On] softkey.
• When you are finished with the system, press the
[Tones Off] softkey.
Keystroke Summary
Handling Recalls
Calls transferred to an extension but not answered within a specified
time return to the console.
To answer a recall:
• Press the or key.
• Inform the caller that the extension is busy or not answering.
• Do one of the following:
- Press the
key to disconnect the caller.
- Press the [Ring Again] softkey to redial the same destination.
- Dial a new destination, and press the
key.
If the recall is because the extension is busy, you can press the [Dest]
softkey to obtain the following softkey options:
Correcting a Misdialed Number
• Press the key to erase the misdialed digits, and
then dial the correct number.
OR
•
Press the key, and then redial the number.
Setting up a Conference Call
• Start with a two-party call.
• Call a third party.
• Press the [Conf] softkey.
To speak privately with one party (split the conference):
• Press the [Source] softkey to speak to the first party or [Dest] to
speak to the other party.
To connect the two parties and drop out of the conference:
• Press the key.
To release both parties without connecting them first:
• Press the key.
Press ... To ...
[Override] break into the busy extension
[Send Msg] send a message waiting notification to the busy
extension
[Call Back] receive notification when the extension is free
[Release] camp the caller on the busy extension again
Feature Keystrokes
Abbreviated Dial #s Enter # (optional) Enter #
Advisory Msg - Set/Clear Ext # or
Alarm Messages - Read
Answer a Call Lift handset
Applications - Access or
Busy out Extension Ext #
Callbacks - Cancel All
Call Fwd - Cancel All
Call Fwd - Set on Ext Ext # or Dst # or or or