Mitel IP CONSOLE 5550 - Manual (Page 2)

Console Components Hotel/Motel Features
Displays an electronic notepad where you can
type messages from callers, reminders, ques-
tions, or anything else you would write on
note paper. You can also use the Scratch Pad
to store telephone numbers for speed dialing.
Displays an area where you can type messages
that can be viewed by all other 5550 IP
Consoles on the system.
Displays room status information and softkeys
for managing guest services in a Hotel/Motel
installation.
Accesses paging equipment for making
announcements.
Raises an alarm at the console when an
extension user places an emergency call, and
identifies the extension that placed the call.
Opens Help, which provides information to
help you accomplish your tasks.
Redisplays the main console screen.
Allows you to find and call an extension by
typing the user’s name.
Starts another application that extends the
capabilities of the 5550 IP Console. Your com-
munications department selects the
application.
Displays information about trunk (outside line)
usage.
Displays softkeys for setting or clearing the Mes-
sage Waiting indicator on the dialed extension.
Sends subsequently dialed digits as tones (used
when dialing into voicemail systems.).
Transfers a recall to an extension user’s voicemail
box.
SCRATCH
PAD
BULLETIN
BOARD
GUEST
SERVICES
PAGER
EMERGENCY
CALLS
HELP
OPERATOR
MODE
PHONE
BOOK
APPL
TRUNK
STATUS
MESSAGE
TONES
VOICE
MAIL
Screen
The Console Status area shows you at
a glance what state the console and the
system are in – for example whether the
console ringer is on or off and whether the
system is in Day or Night Service.
The
Application area is divided into four
sections: The top left section displays infor-
mation about calls on hold; the top right,
a Phone Book for finding users on the
system and other tools such as an elec-
tronic scratch pad for taking notes. The
bottom two areas display information on
the Source (calling party) and Destination
(called party) of all calls handled by the
console.
The information displayed includes the
name of the party, extension or trunk
number or trunk label, type of extension
(e.g., Superset), status of call (e.g., ringing),
privileges assigned to the trunk or exten-
sion, and the type of call (e.g.,
Conference, Recall, Serial).
The
Call Waiting area displays an icon
( ) as a visual indication of incoming
calls. The icon appears above the softkey
that’s used to answer the call.
FIXED FUNCTION KEYS
Press... To...
ANSWER answer calls on either a “first come,
first serve” basis (the default) or
according t o priorities assigned
using the Options command in the
Tools menu.
RELEASE complete a call transfer.
HOLD put a call on hold.
RECOVER return a call you transferred to the
wrong extension to the console.
RETRIEVE take a call off Hold.
CANCEL clear misdialed numbers.
Checking In and Checking Out Guests
• Press GUEST SERVICE on the keypad.
• Press the room. (How? See Searching for Rooms.)
• Press the [Check-in] or [Check-out] softkey.
• Press the [Save] softkey to save the changes.
Searching for Rooms
• Press GUEST SERVICE on the keypad.
• Do one of the following:
– To display information for a specific room, use the computer
keyboard to type the room number in the Room Number box.
– To find rooms by occupancy and condition status, click Room
Status, and then select states from the Occupancy and
Condition lists.
– To begin searching from a particular room, type the number of
the room in the Starting at room box.
– To find a guest’s room, click Last Name of Guest, and then type
the guest’s last name.
• Press the [Search] softkey.
To view information for a room, click to select it, and then press the
[Select] softkey.
Blocking Room-to-Room Calls
To control whether Call Blocking affects a room
• Press GUEST SERVICE on the keypad.
• Enter the room number using the computer keyboard.
• Press the [Search] softkey.
• In the Call Block list, select the option you want.
• Press the [Save] softkey.
To turn Call Blocking on or off for the entire system
• Select Guest Services on the Tools menu.
• Select Toggle Call Block.
The Call Block indicator in the Console Status area appears
dimmed when Call Blocking is turned off.
If the console is connected to a room,
press the [Guest Service] softkey, and then...
Changing Room Occupancy and Condition Status
• Select the required states from the Occupancy and
Condition lists.
• Press the [Save] softkey to save the changes.
Setting and Canceling Wake-up Calls
• Click in the Wake-up box, and then type the hour and
minutes in 24-hour format. You must enter four digits
– for example 0630 for 6:30 AM (or 1830 for 6:30 PM).
• To cancel a wake-up call, delete the time from the
Wake-Up box.
• Press the [Save] softkey to save the changes.
Setting and Canceling Do Not Disturb
• Select Set Station DND or Cancel Station DND on the
Program menu.
• Type the room number using the computer keyboard.
• Click Yes, and then Quit.
Setting and Canceling Message Waiting
• Press MESSAGE on the keypad.
• Press the [Set MSG Waiting] or [Clear MSG Waiting]
softkey.
Setting Room Calling Restrictions
• From the Call Restriction list, choose one of the
following:
– Internal to allow internal calls only.
– Local to allow internal and local calls.
– Long Distance to allow internal, local, and long
distance calls.
– Option 1, Option 2, Option 3 to impose special
call restrictions determined by system programming.
• Press the [Save] softkey to save the changes.
You can do all of the following from an idle console or while connected to a guest room.
• Press GUEST SERVICE on the keypad.
• Type the room number in the Room Number box.
If the console is idle,
start here
PROGRAMMABLE KEYS
The Softkey areas at the bottom of the
screen and above the Destination area
display the Softkey labels. The labels
correspond to the Function keys on the
computer keyboard.
The
Response area at the bottom of the
screen displays the date and time, the
number of calls waiting to be answered,
and messages received from the system.
Keypad
Firmkeys
Call-
processing
keys
Ringer/
headset/
handset
volume
adjustment
Console
Status Area
Application
Area
Call Waiting
Area
Softkey Area
Response Area
Mute