Mitel IP CONSOLE 5550 - Manual

Quick Start Guide
Command Summary
Handling Recalls
Calls transferred to an extension but not answered within a specified time
return to the console.
To answer a recall:
• Press the [Recall] softkey.
OR
• Press ANSWER on the keypad.
You are now connected and may ask if the caller wants to continue
waiting or wants you to ring another extension.
• Depending on what the caller wants, you have several options at this point:
– Press
the [Redial DEST] softkey if the caller wants to continue
waiting.
– Dial another extension.
– Press RELEASE on the keypad to disconnect the call.
TRANSFERRING RECALLS TO VOICEMAIL
When a call you transferred to an unanswered extension recalls, you can
press VOICEMAIL on the keypad to transfer the caller to the extension’s
voice mailbox.
Setting up a Conference Call
To set up a conference call:
• With the two parties connected to the console - one in the Source area
and the other in the Destination area - press the [Conference] softkey.
To split a conference to speak privately to either caller:
• Press either the [Source] or [Destination] softkey.
To add more parties to a conference:
• Dial the number of the next party.
• Press the [Conference] softkey.
If the line is busy or unanswered or the person is unavailable:
• Press CANCEL on the keypad to reconnect to the conference. You
may continue dialing to add more parties to the conference.
To release the console from the conference:
• Press RELEASE on the keypad.
Once you release the conference, you cannot re-enter it.
Answering a Call
• Lift the handset.
• Press ANSWER on the keypad
OR
• Press the [F1] to [F7] softkey to answer a specific call.
MULTIPLE INCOMING CALLS
The Call Waiting indicators ( ) on the screen tell you additional calls
are waiting. You must transfer or disconnect the current call, or put it on
hold, before answering a new call.
Note: Pressing ANSWER automatically transfers the current call
to the dialed destination and answers the first call in the call-waiting
queue.
Transferring a Call
• Dial the destination number.
• Press RELEASE on the keypad to complete the transfer
and disconnect the call from the console.
Correcting a Misdialed Number
• Press CANCEL on the keypad, and then redial the number.
Recovering the Last Call
You can recover a call you transferred to an extension by mistake.
• Press RECOVER immediately after completing the transfer.
Putting Calls On Hold
• Inform the caller that you are placing him or her on hold.
• Press HOLD on the keypad.
Retrieving Held Calls
• Press RETRIEVE and then dial the position number of the
call (1-6) you want to retrieve.
Menu Command = Console keypad key [Fn] = Console Softkey = Computer keyboard key
Account Codes
Answer Call
Call Forward — Cancel on Extension
Call Forward — Cancel on All Extensions
Call Park
Clear All Extension Features
Conference Call — Setup
Conference Call — Add more parties
Day/Night Service
DND — Set/Cancel
DND — Cancel on all Extensions
Handset/Headset - Enable/Disable
Hold — Place
Hold — Retrieve
Last Number Redial
Make Internal Call
Make External Call
Message Waiting — Set/Cancel
Message Waiting — Check Status
Microphone Mute
Operator Absent/Present
Override (Interrupt Busy Extension)
Paging
Phone Book
Recalls - Answering
Recover Last Call
Ringer Mute
Serial Call — Setup
Serial Call — Extend
Serial Call — End
Tone Signaling
Traffic Monitoring (Trunk Status)
Transfer Call
Transfer Recall to Voicemail
Volume — Handset/Headset
Volume — Ringer
Call Handling Dial Account Code Access Code
+
dial Account Code
+
press #
+
continue dialing
ANSWER (First Call Waiting) OR [F1] to [F7] (Selective Answer)
Program > Cancel Station CFWD or Cancel Station CFFM
+
Enter extension number
+
Click Yes
+
Click Quit
Program > Cancel All CFWD
+
Click Yes
Put call on Hold
+
PAGER
+
Dial zone code (if required)
+
Announce Call Park Retrieve code and Hold position number
Program > Cancel Station Feature
+
Enter extension number
+
Click Yes
+
Click Quit
With 2 parties connected to the console, select [Conference]
Dial number
+
[Conference] after the called party answers
Select Day, Night Service 1 or Night Service 2 from
Program > Set Station DND or Cancel Station DND
+
Enter extension number
+
Click Yes
Program > Cancel All DND
+
Click Yes
Plug handset/headset into keypad
+
Select Using Handset or Using Headset from
HOLD
RETRIEVE
+
dial the position number of the call (1-6)
Dial Last Number Redial code
Dial number OR use Phone Book
Dial prefix (e.g. 9)
+
telephone number
MESSAGE
+
[Set MSG Waiting] OR [Clear MSG Waiting ]
+
Dial extension number
+
CANCEL OR RELEASE
MESSAGE
+
[Check MSG Waiting]
+
Dial extension number
+
CANCEL
Press the button above the key on the console keypad
Select Operator Absent or Operator Present from
[Override] (Following Override, press RELEASE to disconnect busy extension or CANCEL to reconnect to Source)
PAGER
+
Dial zone code (if required)
+
Announce
+
CANCEL to end page
PHONE BOOK
+
Type entry
+
[Search] (if necessary, press
+
to select entry
+
[Call] to call selected entry
ANSWER OR [Recall]
RECOVER immediately after releasing the call
Select Ringer On or Ringer Off from
While connected to requesting party, [Set Serial Call]
+
Dial extension number
+
RELEASE
When requesting party recalls, ANSWER Dial extension number
+
RELEASE
After transferring the requesting party to the last extension, [Cancel Serial]
While on a call, press TONES
+
Dial digits. Press TONES again to turn off tone signaling.
TRUNK STATUS
+
Select Trunk Groups OR Digits Dialed
+
[Search]
Dial destination number
+
RELEASE OR Wait for answer
+
RELEASE
Answer the Recall
+
VOICEMAIL
While on a call, press key on keypad
While console is ringing, press key on keypad
© 2002, Mitel Networks Corporation. All rights reserved.
M Mitel (logo) and Mitel Networks are trademarks of Mitel Networks Corporation.
All other trademarks are the property of their respective holders. Printed in Canada.
51002231 Rev. C
M I T E L N E T W O R K S M I T E L N E T W O R K
IP Console
5550