GE Monogram ZV30 - Manual (Page 10)

10
The Problem Solver
Professional Range Hood
Questions?
Use this
problem
solver! PROBLEM POSSIBLE CAUSE
THE HALOGEN/ • The lamp or socket may be defective or a wire could be
HEAT LAMP DOES disconnected.
NOT WORK 1. Do some trouble-shooting by removing the alleged defective
lamp and place it in the socket of a lamp that does work (the
heat lamp will fit in the halogen socket for the purpose of
checking it). Does it work now? If no, the lamp is defective.
If your hood is still in-warranty, call GE service and ask them to
mail out a new lamp. State clearly whether you need the
halogen or the heat lamp. Lamps on this product are covered
by warranty and are cataloged. If the hood is no longer covered
by warranty, reference the Care and Cleaning section of this
manual to see lamp requirements. Lamps can be purchased at
home building stores, specialty lighting stores or through
GE Parts. Reference the defective lamp for information as well.
2. If you placed the alleged defective lamp in a working socket and
it does illuminate, the original socket may be defective or a wire
may be disconnected. Call GE for service.
PART IS MISSING/ • In the unlikely event that a part would be missing, damaged or
DAMAGED/ defective, we can serve you, the consumer, quickly by mailing these
DEFECTIVE parts to you. We have identified several easy-to-install parts.
These include:
Lamps, lamp bezels, filters, baffles, grease trays, knobs, utensil rods,
Owner's Manual and Installation Instructions.
Call GE service and carefully describe your model number and the
part you need. The model number is located inside the hood
chassis, behind the filter/baffle.
DUCT COVER IS • The duct cover is not included with the hood. It must be purchased
MISSING as an accessory.
– 6
″ duct cover for use with a 30″ or 36″ hood–order kit #ZX36DC06
– 12
″ duct cover for use with a 30″ or 36″ hood–order kit #ZX36DC12
– 6
″ duct cover for use with a 48″ hood–order kit #ZX48DC06
– 12
″ duct cover that works with a 48″ hood–order kit #ZX48DC12
Call GE Parts. See Consumer Service page in this manual for a list
of phone numbers.
INSTALLATION • We provide only a 10
″ round, vertical duct transition. This part can
PART IS MISSING/ be mailed out to the hood installer if it is in some way unusable.
DAMAGED/ All other duct transitions, elbows, etc must be purchased locally.
DEFECTIVE We can also mail out many other parts that come with the hood to
your installer. Call GE Service. See Consumer Service page in this
manual for a list of phone numbers. Ask them to mail the parts
only—no service call required.