Before calling for service – FireplaceXtrordinair 36A-BI User Manual

Page 23

Page 23

BEFORE CALLING FOR SERVICE

SAVE TIME AND MONEY - CHECK THIS LIST BEFORE YOU CALL FOR
S E R V I C E

To eliminate unnecessary service calls, first read all the instructions in this manual carefully.
The following checklist provides possible solutions to common occurrences that are not the
result of defective workmanship or materials in this appliance. If you do have a problem that
you cannot fix yourself, call the dealer where you purchased your appliance. When calling,
have this manual handy with the model, serial number and purchase date of your appliance.

Problem

Possible Cause

Don't Call for Service
Until You Check

Start-up fire extinguishes

itself.

¥ Combustion air control

closed.

¥ Wet wood.

¥ Combustion air control is open.

¥ Wood is dry & seasoned.

Fire sluggish or lazy.

¥ Bad Fuel.

¥ Restricted Flue.

¥ Poor Draft.

¥ Combustor plugged

with flyash.

¥ Wood is dry & seasoned.

¥ Chimney is clean &

unrestricted.

¥ Sufficient chimney length &

correct size.

¥ Combustor is not clogged Ð

vacuum or brush with a soft
brush.

Smoke smell inside

house.

¥ Restricted chimney or

down draft.

¥ Air leak from faulty door

or glass gasket.

¥ Door is out of

adjustment.

¥ Chimney is clean &

unrestricted.

¥ Chimney is not receiving a

down draft due to wind or other
obstruction.

¥ Door and glass gasket are in

good condition and sealing
properly.

¥ Door is aligned with the

opening so the door gasket
makes an airtight fit around the
opening.

Appliance won't shut

down to a low burn rate.