Hampton Direct H25-NG1 - Manual (Page 47)

Hampton ® H25-1 Direct Vent Freestanding Gas Stove 47
WARRANTY
Hampton Fireplace Products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit
thoroughly before it leaves our facility. FPI Fireplace Products International Ltd. is pleased to extend this limited lifetime warranty to the original purchaser of
a Hampton Product. This warranty is not transferable.
The Warranty: Limited Lifetime
External casting, not directly in contact with the fi re, such as hobs, sides, ash lips, legs, fronts and fi re doors, are covered against cracks and warps resulting from manufacturer
defects, parts and subsidized labour* for three (3) years from the date of purchase and parts only thereafter.
The combustion chamber, heat exchanger, burner tubes/pans and logs are covered under the Limited Lifetime Warranty for fi ve (5) years for parts and subsidized labour*
and parts only thereafter.
Glass is covered for lifetime against thermal breakage only, parts and subsidized labour* for fi ve (5) years and parts only thereafter from date of purchase.
Electrical and mechanical components such as blowers, switches, wiring, thermodiscs, FPI remote controls, spill switches, thermopiles, thermocouples, pilot assembly
components, and gas valves are covered for two years parts and one year subsidized labour* from the date of purchase. Blowers and valves replaced under warranty are
considered repairs and continue as if new with appliance. ie. twelve (12) months from original purchase date of appliance with a minimum of three (3) months coverage from
date of replacement.
FPI venting components are covered parts and subsidized labour* for three (3) years from date of purchase.
Simpson Dura-Vent venting components are covered by Simpson Dura-Vent Inc. warranty.
Repair/replacement parts purchased by the consumer from FPI after the original coverage has expired on the unit will carry a 90 day warranty, valid with a receipt only. Any
item shown to be defective will be repaired or replaced at our discretion. No labor coverage is included with these parts.
Conditions:
Porcelain/Enamel - Absolute perfection is neither guaranteed nor commercially possible. Any chips must be reported and inspected by an authorized dealer within three days
of installation. Reported damage after this time will be subject to rejection.
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at FPI's option, through an accredited distributor or agent
provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
It is the general practice of FPI to charge for larger, higher priced replacement parts and issue credit once the replaced component has been returned to FPI and evaluated
for manufacturer defect.
The authorized selling dealer is responsible for all in-fi eld service work carried out on your Hampton product. FPI will not be liable for results or costs of workmanship from
unauthorized service persons or dealers.
At all times FPI reserves the right to inspect product in the fi eld which is claimed to be defective.
All claims must be submitted to FPI by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including customer name,
purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Exclusions:
This limited Lifetime Warranty does not extend to or include paint (charcoal units), porcelain (including pinholes, scratches and minor shade mismatch), door or glass
gasketing or trim.
At no time will FPI be liable for any consequential damages which exceed the purchase price of the unit. FPI has no obligation to enhance or modify any unit once manufac-
tured. ie. as products evolve, fi eld modifi cations or upgrades will not be performed.
FPI will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.
Embers, door and glass, gaskets, door handles, paint are not covered under the terms of this warranty policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse, improper installation, negligence
or accident, spillage or downdrafts caused by environmental or geographical conditions, inadequate ventilation, excessive offsets, negative air pressure caused by mechanical
systems such as furnaces, fans, clothes dryer, etc.
Freight damage to stoves and replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
FPI will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from FPI, may nullify your war-
ranty on this product.
Any alteration to the unit which causes sooting or carboning that results in damage to the interior / exterior facia is not the responsibility of FPI.
* Subsidy according to job scale as predetermined by FPI.