ProSoft Technology 5201-MNET-ASCII - Manual (Page 69)

MNET ♦ ProLinx Gateway Support, Service & Warranty
Modbus TCP/IP Interface Module Driver Manual
ProSoft Technology, Inc. Page 69 of 78
September 1, 2010
5 Support, Service & Warranty
 How to Contact Us: Technical Support
In This Chapter
.................................................. 69
 Return Material Authorization (RMA) Policies and Conditions ............... 71
 LIMITED WARRANTY ........................................................................... 73
How to Contact Us: Technical Support
ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or fieldbus devices interfaced to the module,
if any.
Note: For technical support calls within the United States, an after-hours answering system allows
24-hour/7-days-a-week pager access to one of our qualified Technical and/or Application Support
Engineers.
Internet Web Site: www.prosoft-technology.com/support
E-mail address: [email protected]
Asia Pacific
(location in Malaysia)
Tel: +603.7724.2080, E-mail: [email protected]
Languages spoken include: Chinese, English
Asia Pacific
(location in China)
Tel: +86.21.5187.7337 x888, E-mail: [email protected]
Languages spoken include: Chinese, English
Europe
(location in Toulouse,
France)
Tel: +33 (0) 5.34.36.87.20,
E-mail: [email protected]
Languages spoken include: French, English
Europe
(location in Dubai, UAE)
Tel: +971-4-214-6911,
E-mail: [email protected]
Languages spoken include: English, Hindi