Paloma PH-28c Direct Vent - Manual (Page 36)

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IF YOU NEED SERVICE
1. Should you have any questions about your new water heater, or if it requires
adjustment, repair, or routine maintenance, it is suggested that you first contact
your Paloma distributor, dealer, installer, plumbing contractor or previously agreed
upon service agency. In the event the firm has moved, or is unavailable, refer to the
telephone directory, commercial listings or local utility for qualified service
assistance.
2. Should your problem not be solved to your complete satisfaction, you should
then contact the following address:
2151 Eastman Avenue
Oxnard, CA 93030
Phone: (805) 278-5480 or (805) 278-5499
When contacting the manufacturer, the following information will be requested:
a. Model and serial number of the water heater as shown on the rating plate attached
to the front panel of the heater.
b. Address where the water heater is located and physical location.
c. Name and address of installer and any service agency who performed service on
the water heater.
d. Date of original installation and dates any service work was performed.
e. Details of the problem as you can best describe them.
f. List of people, with dates, who have been contacted regarding your problem.