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Troubleshooting guide – Dometic 500Plus Series User Manual

Page 10

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10

BASE ASSEMBLY

REAR VIEW, VACUUM TOILET

TROUBLESHOOTING GUIDE

1. Water will not stay in bowl.

2. Plastic flush ball will not

close completely.

3. Flush ball will not open.

4. Water does not shut off in

toilet (toilet overflows).

5. Water does not enter toilet

bowl properly.

a. Loose clamp ring.

b. Improper seal around flush ball due

to dirt or debris on underside of ball

seal.

c. Worn or damaged seal.

d. Worn or damaged flush ball.

a. Too much friction between flush ball

and ball seal.

b. Water valve screws are too tight.

c. Defective spring cartridge.

a. Broken shaft.
b. Shaft not fully engaged in the

spring cartridge.

a. Not enough clearance between cam

strap and top of water valve cap.

b. Dirt lodged in water valve seal.

a. Insufficient water flow rate at toilet.

b. Water valve clogged.

c. Plugged rim wash holes in toilet.

a. Tighten clamp ring adjusting nut.

b. Inspect flush ball and underside of

seal for foreign objects. Clean under

seal if needed (cleaning tool
available – p/n 600344236).

c. Replace seal.

d. Replace flush ball.

a. Lubricate between flush ball and

ball seal with furniture polish or
cooking spray.

b. Loosen screws slightly.

c. Check spring tension by pushing

flush lever down, then release it

suddenly. If lever does not snap

back into original position, replace
spring cartridge.

a. Replace shaft.
b. Put pressure on shaft from under

the flush ball (pushing into spring

cartridge) until it engages. You may
have to rotate flush ball slightly until

shaft lines up with square in

spring cartridge.

a. Adjust cam strap to have .02"

(.5mm) minimum clearance with top
of valve cap.

b. Disassemble and clean water

valve.

a. Check water flow rate at toilet. Rate

should be 2 gpm (7.6 lpm) at toilet.

b. Remove and clean screen located

at inlet of water valve.

c. Clean holes. If still a problem,

replace the toilet bowl.

Problem

Possible Cause

Service Instructions

VACUUM

BREAKER

WHITE CAP

HOSE

CONNECTION

VACUUM BREAKER/BOWL CONNECTION

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