Dish Network Solo ViP 411 - Manual (Page 122)

112
Troubleshooting Tables
Reference
Telephone for Voice/Data/FAX
Locks
What Is Happening Possible Reason What to Do
While you are making a telephone
call, you hear “clicks.”
The receiver may have tried to
send Pay-Per-View purchase
information to DISH Network
using your phone line. When the
receiver found that the telephone
was busy, it automatically
disconnected.
You do not have to do anything. You
can always use your telephone line,
because the receiver automatically
hangs up if it finds the line is busy.
You pick up the telephone to make a
call, but you do not hear a dial tone.
The receiver was sending Pay-
Per-View purchase information
to DISH Network using your
phone line. When the receiver
found that the telephone was
busy, it automatically
disconnected.
Hang up, and then pick up the
telephone again to get a dial tone.
Your computer or fax machine tries to
send a fax or modem transmission,
but fails.
The receiver was sending Pay-
Per-View purchase information
to DISH Network using your
phone line. When the receiver
found that the telephone was
busy, it automatically
disconnected. The fax or modem
found that there was no dial tone,
and cancelled the transmission.
Re-send the FAX or modem
transmission.
Your computer or fax machine was
receiving a fax or modem
transmission, but an error occurred.
The receiver may have tried to
send Pay-Per-View purchase
information to DISH Network
using your phone line during the
fax or modem call. When the
receiver found that the telephone
was busy, it automatically
disconnected. This generated
“clicks” that caused an error in
the FAX or modem transmission.
Have the sender resend the FAX or
modem transmission.
What Is Happening Possible Reason What to Do
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You may not have locked the
receiver.
You must lock the receiver to apply any
lock that you have set.
You forgot the password, so that you
are unable to unlock the receiver.
N/A
Call the Customer Service Center at 1-
800-894-9131. You must be able to
verify your account information with the
customer service representative.