American Energy Systems Crossfire Pellet - Manual (Page 43)

Version 4.0 43
APPENDIX A: TROUBLESHOOTING GUIDE
Shut off the power to the unit and allow it to cool off when performing cleaning and maintenance.
PROBLEM
SOLUTION
Ignition Fire does not start. Check to see that igniter is glowing, reduce inlet air
amount
Stove does not switch on The fire in the burnpot has not become hot enough
(approximately 10 minute delay)
Fuel If Pellets contain a large amount of
(foreign matter) or sawdust You may want to screen/sift/Pellets before use if
they contain a considerable amount of dust to
reduce problems and maintenance.
No fuel in Firepot Ensure that auger motor and auger flight is being
turned. The auger may need to be primed if it has
run empty or has become blocked. The stirring rod
can be rotated by turning on the switch.
Hard build-up on the firepot base Sand in the pellets may cause “clinkering” (hard
brittle deposits found in the bottom of the firepot).
Screen your fuel to make sure that there is no sand
or other foreign matter
Blockage in the auger. If the pellets are not feeding into the firepot at the
normal rate the auger may need to be cleaned. This
may be due to fines or debris caught in the auger
flight.
Stove
Performance If your stove is not working
effectively You may be using the wrong fuel. Check that you
are using the correct fuel. Pellet wood fuel - with
8% or less moisture may be used. Your Country
Flame Dealer can advise on where to obtain fuel. D
Stove not performing effectively Clean the Heat Exchanger System, as it may be
clogged and blocked.
Stove not getting enough air Check to ensure that the fresh air intake is clear and
unobstructed.
Stove Heat not adjusting Allow time between changing heat settings for
the stove to adjust both fuel and air to the new
heat setting.
Restricted flue gas flow Fly-ash will collect in the exhaust venting system
and restrict the flow of the flue gases. Incomplete
combustion, such as occurs during start-up, shut
down, or incorrect operation of the stove will lead
to some soot formation which will collect in the
exhaust venting system. The exhaust vent should be
checked frequently and cleaned at least once a
season.
Room Air Blower does not activate Please contact your Country Flame Dealer as your
stove may need maintenance