AltiGen MAXCS 7.0 VRManager - Manual (Page 28)

24 VRManager Manual
If the media player is not defined, VRManager does not play the file, and
instead opens a dialog box so you can assign a media player. You can also
select the media player by choosing Edit > Option. In the dialog box, select
the Media Player Location by typing the path in the field or using the browse
button (...), then click OK.
Report Menu
You can generate reports based on agent, workgroup, DNIS or date. To
generate a report,
1.
Choose Report from the main menu or click the Report button.
2. Click the Down arrow to select From and To dates from a calendar.
3. Select one of the following format options and click OK.
 Group by Agent Extension – Select Callee ID or Caller ID, or both,
and enter the agent’s extension in the field.
 Group by Workgroup – Enter the workgroup number in the
Workgroup field.
 Group by DNIS – Enter the DNIS number in the DNIS field.
 Group by Day (Daily Summary) – Formats the report based on date
period summary for each day.