AltiGen MAXCS 7.0 MaxInSight - Manual (Page 5)

MaxInSight Manual 1
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Overview and Installation
AltiGen MaxInSight is a workgroup performance application. It
provides call center managers and agents with the ability to track
workgroup status and performance data from a wall-mounted LCD
panel or from their computers.
MaxInSight includes the ability to see the following for single or
multiple workgroups:
• Real-time queue status
• Real-time workgroup resource status
• Daily operation results
• Trends of data over time
Users can configure:
• Several types of data displays, or views
• Alerting thresholds
• The display interval for different workgroups’ statuses when
those workgroups are configured into in a single template
• Character font size and color
• The MaxInSight skin
MaxInSight runs with the MAX Communication Server ACC or ACM
6.0 Update2 or later systems.
Licensing
MaxInSight requires an AltiGen MaxInSight session license.
System Requirements
The client system must meet the following minimum
requirements.
Operating Systems supported:
• Windows XP Professional SP2 or later
• Windows 7 (32-bit or 64-bit)