AltiGen MAXCS 7.5 Upgrade Guidelines - Manual (Page 6)

AltiGen Communications, Inc. MAXCS 7.5 Upgrade Guidelines Page 6 of 7
• If Exchange integration was used in the previous version of MaxCS server, you must uninstall the Outlook
client before you install MaxCS Release 7.5.
To upgrade to Release 7.5,
1.
Make sure you have the MAXCS 7.5 Softswitch Deployment Guide on hand; you will follow some
instructions from that guide in step 6. This guide should be available from the AltiGen Knowledge Base.
2. Upgrade AltiGen IP-705, IP-710, and IP-720 phones to firmware version A8 before you begin the upgrade
process.
3. If there are any IP Dialing Table entries that have the Protocol set to H.323, update them to change the
Protocol to SIP.
4. Run the Backup & Restore tool to back up the existing configuration, voice mail messages, and greetings.
5. Perform the 7.5 upgrade product registration process from the License Information page (either online
registration or offline registration) and obtain the 7.5 EXCTL.DAT license activation file from the AltiGen
Product Registration portal.
6. Install and run the MAXCS 7.5 HMCP Certification tool. This will test your system for compatibility with
Release 7.5. This tool is installed as part of the MAXCS 7.5 installation.
Perform these steps in the MAXCS 7.5 Softswitch Deployment Guide:
• Step 1: Install the HMCP Certification Tool
• Step 2: Run the HMCP Certification Tool
• Step 3: Install MAXCS. During this step, when prompted whether to register, choose Register Now
to load the EXCLT.DAT file.
7. If your environment is using Polycom phones, you will need to download a certificate; otherwise the
Polycom phones will not work correctly. See the Polycom Configuration Guide for details.
8. Release 7.5 restructures codec profile settings and performs basic conversion processes. Once the
upgrade process has finished, review the updated codec profile settings and adjust them as needed.
Original Codec Profile Converted MAXCS 7.5 Selected Codec Profile
G.711 Mu-Law G.711 Mu-Law
G.711 A-Law G.711 A-Law
Prefer G723.1 support G729 G723.1, G729
Prefer G729 support G723.1 G729, G723.1
Prefer G.711 Mu-Law support G.711 A-
Law
G.711 Mu-Law, G.711 A-Law
Prefer G.711 A-Law support G.711 Mu-
Law
G.711 A-Law, G.711 Mu-Law
9. You must upgrade all of the MAXCS client application on a user’s desktop before the agent uses any of
those applications.