Losi LOSB9606 - Manual (Page 33)

Warranty and service
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly,
setup or use of the Product has been started, you must contact Horizon directly. This will enable Horizon to
better answer your questions and service you in the event that you may need any assistance. For questions or
assistance, please direct your email to [email protected], or call 877.504.0233 toll free to
speak to a service technician.
Inspection or Repairs:
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA).
Pack the Product securely using a shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship via a carrier that provides
tracking and insurance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. A Service Repair Request is available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access, please include a letter with your complete name, street
address, email address and phone number where you can be reached during business days, your RMA number,
a list of the included items, method of payment for any non-warranty expenses and a brief summary of the
problem. Your original sales receipt must also be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs:
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase
date. Provided warranty conditions have been met, your Product will be repaired or replaced free of charge.
Repair or replacement decisions are at the sole discretion of Horizon Hobby.
32