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Eference, Replacement parts and accessories, Troubleshooting – Bose AM319137 User Manual

Page 8

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8

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R

EFERENCE

Replacement parts and
accessories

Accessories or replacement parts can be ordered
through Bose Customer Service.
See the contact information for your area included
in this guide.

Troubleshooting

If you experience any trouble using your headset, try the following troubleshooting instructions. If you
still need help, call for assistance. See the contact information on the inside back cover.

Problem

What to do

No audio

FROM MOBILE PHONE

Make sure you are using the correct mobile phone adapter, if required. See
included compatibility chart.
Make sure that the headset plug is securely connected to the headphone/
headset jack (not the line out jack).

FROM AUDIO DEVICE

Make sure that the headset cord is securely connected to the headset and to the
headset jack (not the line out jack) of the audio device.

Intermittent audio

Make sure that the headset plug is securely connected to the headphone/
headset jack (not the line out jack).

Excessive bass

Turn off any audio enhancement features on the audio source.

Low volume/poor
audio

Turn off any “sound checker” or other audio signal altering features on the audio
source.

• Carrying case
• Headset cord with inline microphone
• Mobile phone adapters
• Replacement Ear Cushion Kit

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