Apple AppleCare Protection Plan for iPod - Manual (Page 16)

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7. Your Responsibilities
To receive service or support under the Plan, you agree to comply with the following:
(i) Provide your Plan Agreement Number and a copy of your Plan’s original proof of purchase, if
requested;
(ii) Provide information about the symptoms and causes of the issues with the Covered
Equipment;
(iii) Respond to requests for information, including but not limited to the Covered Equipment
serial number, model, version of the operating system and software installed, any peripherals
devices connected or installed on the Covered Equipment, any error messages displayed,
actions taken before the Covered Equipment experienced the issue and steps taken to
resolve the issue;
(iv) Follow instructions Apple gives you, including but not limited to refraining from sending
Apple products and accessories that are not subject to repair or replacement service and
packing the Covered Equipment in accordance with shipping instructions;
(v) Update software to currently published releases prior to seeking service; and
(vi) Make sure to backup software and data residing on the Covered Equipment. APPLE MAY
REINSTALL THE COVERED EQUIPMENT’S ORIGINAL SOFTWARE CONFIGURATION AND
SUBSEQUENT UPDATE RELEASES WHILE PERFORMING SERVICE, WHICH WILL RESULT IN THE
DELETION OF ALL SOFTWARE AND DATA THAT RESIDED ON THE COVERED EQUIPMENT
PRIOR TO SERVICE. DURING APP FOR IPOD SERVICE, APPLE WILL DELETE THE CONTENTS OF
THE IPOD AND REFORMAT THE STORAGE MEDIA. Apple will return your iPod or provide a
replacement iPod as the iPod was originally configured, subject to applicable updates. Apple
may install iPod OS updates as part of hardware service that will prevent the iPod from
reverting to an earlier version of the iPod OS. Third party applications installed on the iPod
may not be compatible or work with the iPod as a result of the iPod OS update. You will be
responsible for reinstalling all other software programs, data and passwords.