InnoMax Scape Adjustable Power Base - Manual (Page 12)

PowerBASE Owners Manual
TROUBLESHOOTING
In the event the PowerBASE adjustable bed fails to operate, investigate the symptoms and
possible solutions provided in the chart below:
SYMPTOM
• Verify power cord is plugged into a working,
grounded electrical outlet. A grounded,
electrical surge protection device is recommended.
Test outlet by plugging in another working appliance.
• Program the hand control (see Hand Control Guide,
included with this product, for programming
procedures). If equipped with power down box, make
certain power down box is easily accessible. Relocate
power down box if required.
• Unplug power cord, wait 45 seconds and plug in to
reset electronic components.
• Electrical circuit breaker may be tripped. check
electrical service breaker box to verify.
• Defective surge protection device or electrical outlet.
Test outlet by plugging in another working appliance.
• Replace batteries in the hand control.
• Bed mechanism may be obstructed. Elevate bed and
check for obstruction. Remove obstruction.
• Head section may be too close to the wall.
• Headboard may be too close the edge of the mattress.
Verify a 1.5’” (38.1mm) to 2” (50.8mm) distance
between headboard brackets and mattress. Adjust if
required.
• Verify headboard brackets were removed during
installation. Remove headboard brackets if still
attached to the underneath side of bed.
• If bed is located on hard surface flooring, place carpet
pieces or rubber caster cups under each leg or caster
of the bed. (see accessory sheet, included with this
product, for rubber caster cup order information).
• Elevate the head or foot section a short distance (with
the hand control) to realign the lift/lower mechanisms
with the bed support platform.
• Verify that bed is not positioned against a wall,
nightstand, or other object that may cause vibration or
noise.
• If PowerBASE is installed over a bed frame, verify
massage motors are not causing bed frame (or bed
frame components) to vibrate.
• Verify that headboard attachment hardware is
tightened firmly (if used).
Excessive massage motor noise.
Head or foot section will elevate, but will not
return to the horizontal (flat) position.
Hand control will not illuminate.
No features of the PowerBASE will activate.
Hand control illuminates and appears to be
operable, but will not activate bed.
SOLUTION
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