Troubleshooting – Sony PCGA-BA1 User Manual

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Troubleshooting

If a problem occurs during operation of the unit, please check the points
listed in this troubleshooting guide. If the problem persists, contact support
service. For contact information, see “Getting Help” on page 31.

You should also consult the manuals provided with your computer.

Symptom

Cause/Remedy

No communication
targets listed. Bluetooth
communication not
possible.

c Make sure that the Bluetooth USB adapter is properly

inserted in the USB port.

c Make sure that the Bluetooth USB adapter is not covered.

c Communication is possible only within a range of about 10

meters. If devices are further away, move them closer
together.

c Communication range may be less than 10 meters,

depending on factors such as the presence of obstacles
between devices, radio interference, wall and other
materials, and the type of software application. Try moving
the computer with the Bluetooth USB adapter or the other
device.

c If a power-saving mode is enabled at the computer with the

Bluetooth USB adapter, correct Bluetooth communication
may not be possible. Set the computer to normal mode.

c Check whether the Bluetooth function is enabled at the

target device, and whether normal mode is selected. If a
power-saving mode is enabled on the target device, correct
Bluetooth communication may not be possible.

c Check whether the Bluetooth function is turned on at the

connection target device. For details, see the
documentation of the device.

c If the intended target device is currently communicating

with another device, it may not be listed as an available
device, and communication with the computer with the
Bluetooth USB adapter may not be possible.

c The name of the Bluetooth enabled device at the

communication destination may have been changed since
the previous device discovery. Delete all devices that have
been discovered using the BlueSpace NE software, and
restart to perform device discovery again.
For more details, see the Help information for the
BlueSpace NE software.