Sharp MX-C401 User Manual
Page 831

8-22
PROBLEMS RELATED TO ONE-TOUCH INDIVIDUAL 
KEYS / GROUP KEYS
Problem
Point to check
Solution
A one-touch individual 
key or group key 
cannot be stored.
Has the maximum number of keys been 
stored?
Delete one-touch keys and group keys that are not 
being used.
Have functions been disabled by the 
administrator?
Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
A one-touch individual 
key or group key 
cannot be edited or 
deleted.
If the key is an individual key, is the key 
included in a group?
Remove the key from the group and then edit or delete 
the key. (If the key is included in multiple groups, it must 
be removed from all groups.)
➞ System Settings > "Address Control" > "Address
Book"
If multiple group keys have been stored, print the Group 
List in "Sending Address List" in the system settings. 
The list will show where the key is stored.
➞ System Settings > "List Print (User)" > "Sending
Address List" > "Group List"
Is the key being used in a reserved 
transmission or a transmission in 
progress?
Wait until the transmission is finished or cancel the 
transmission and then edit or delete the key.
Is the key included in a program key?
Remove the key from the program and then edit or 
delete the key. (If the key is included in program, it must 
be removed from program.)
➞ System Settings > "Address Control" > "Program"
If multiple program keys have been stored, print the 
Program List in "Sending Address List" in the system 
settings. The list will show where individual and group 
keys are stored.
➞ System Settings > "List Print (User)" > "Sending
Address List" > "Program List"
Is the key that you wish to edit or delete 
stored as a relay destination of an 
F-code relay broadcast transmission?
An individual or group one-touch key that is stored as a 
relay destination cannot be edited or deleted. Remove 
the key from the relay destinations of the F-code relay 
broadcast transmission and then edit or delete the key.
➞ System Settings > "Address Control" > "F-Code
Memory Box"
Have functions been disabled by the 
administrator?
Some functions may have been disabled in the system 
settings (administrator). Check with your administrator.
Has your administrator enabled a 
function that prevents editing/deleting?
If your administrator has enabled settings such as 
"Inbound Routing Settings" (in the Web pages), 
editing/deleting will not be possible. Check with your 
administrator.
