IBM 12.1(22)EA6 - Manual (Page 518)

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Cisco Systems Intelligent Gigabit Ethernet Switch Modules for the IBM BladeCenter, Software Configuration Guide
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Appendix C Getting Help and Technical Assistance
Using the Documentation
Using the Documentation
Information about your IBM BladeCenter, xSeries, or IntelliStation system and preinstalled software, if
any, is available in the documentation that comes with your system. That documentation includes printed
books, online books, readme files, and help files. See the troubleshooting information in your system
documentation for instructions for using the diagnostic programs. The troubleshooting information or
the diagnostic programs might tell you that you need additional or updated device drivers or other
software. IBM maintains pages on the World Wide Web where you can get the latest technical
information and download device drivers and updates. To access these pages, go to
http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publications through
the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting Help and Information from the World Wide Web
On the World Wide Web, the IBM Web site has up-to-date information about IBM BladeCenter, xSeries,
and IntelliStation products, services, and support. The address for IBM BladeCenter and xSeries
information is http://www.ibm.com/xseries/. The address for IBM IntelliStation information is
http://www.ibm.com/pc/intellistation/.
You can find service information for your IBM products, including supported options, at
http://www.ibm.com/pc/support/.
Software Service and Support
Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and
software problems with BladeCenter and xSeries servers, IntelliStation workstations, and appliances.
For information about which products are supported by Support Line in your country or region, go to
http://www.ibm.com/services/sl/products/.
For more information about Support Line and other IBM services, go to http://www.ibm.com/services/,
or go to http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call
1-800-IBM-SERV (1-800-426-7378).
Hardware Service and Support
You can receive hardware service through IBM Integrated Technology Services or through your IBM
reseller, if your reseller is authorized by IBM to provide warranty service. Go to
http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call
1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the
U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.