IBM Partner Pavilion TrackPoint User Manual

Page 29

Part 2: Appendixes

Appendix A.
Help and Service Information

If you have questions about your new Options by IBM product, or
require technical assistance, visit the IBM Personal Computing Web
site at http://www.pc.ibm.com for information about IBM, Options by
IBM, or IBM Service and Support. Additionally, you can receive
information from the IBM Automated Fax system at 1-800-426-3395
(in Canada, 1-800-465-3299), or from the Personal Systems Group
Bulletin Board System (PSG BBS) at 1-919-517-0001. You can also
get help and information through the IBM PC HelpCenter, 24 hours a
day, seven days a week. Response time may vary depending on the
number and nature of the calls received.

Marketing, installation, and configuration support through the
HelpCenter will be withdrawn or made available for a fee, at IBM’s
discretion, 90 days after the option has been withdrawn from
marketing. Additional support offerings, including step-by-step
installation assistance, are available for a nominal fee.

During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is
installed in an IBM computer, you might be entitled to service at your
location. Your technical support representative can help you
determine the best alternative.

Step 1. Problem Solving

You may be able to solve the problem yourself. Before calling the
HelpCenter, please prepare for the call by following these steps:

1. If you are having installation or configuration problems, refer to

the detailed sections on installation found in this manual, and
review any README.TXT files found on the installation
diskettes.

2. Visit the Service and Support section of the Personal Computing

Web site specific to the model of option you have purchased.
Updated installation instructions, hints and tips, or updated
system-specific notes are often published in this section. You
might find that later device drivers are available that will improve
the performance and compatibility for your new option.

If you are installing this option in an IBM computer, also visit the
applicable Web page for that computer model. These pages
might also contain useful hints and tips related to installation of
this option and might refer to BIOS or device-driver updates
required for your computer model. If you are installing the
option in a non-IBM computer, refer to the manufacturer’s Web
site.

3. Uninstall, and then reinstall the option. During the uninstallation

process, be sure to remove any files that were installed during the

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