Product return procedure – Moxa Technologies NPort 5600 User Manual
Page 119
NPort 5600 Series User’s Manual
Service Information
E-4
Product Return Procedure
For product repair, exchange, or refund, the customer must:
Provide evidence of original purchase.
Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter
product repair time.
Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The
PRA should be visible on the outside of the package, and include a description of the problem,
along with the return address and telephone number of a technical contact.