Hotpoint EG95 - Manual (Page 40)

Satisfaction Guaranteed or Your
Money Back
Hotpoint gives you a unique ‘Satisfaction
Guaranteed’ promise – valid for ninety days after
you have purchased your Hotpoint product. If there
is a technical problem with your Hotpoint appliance,
just call Hotpoint Service (see back page). If
necessary we will arrange for an engineer to call. If
the technical problem is not resolved under this
Guarantee, Hotpoint will replace your appliance or,
if you prefer, give you your money back. Your
statutory rights are not affected, and the Guarantee
is additional and subject to the terms of Hotpoint’s
Five Year Parts Guarantee.
Hotpoint’s Free Five Year Guarantee
From the moment your appliance is delivered
Hotpoint guarantees it for FIVE YEARS.
• In the Five Years all replacement parts are FREE
provided that they are fitted by our own Service
Engineer. During the first year our Engineer’s
time and labour is also free.
• Our guarantee covers loss of food in our
refrigeration and freezer products up to £250
during the first year, subject to verification by one
of our engineers.
• After the first year we will charge for our
Engineer’s time and labour. We do, however,
operate a range of Service Plans (see opposite)
which, for an annual payment, enables you to
cover any repair costs which may be necessary.
• All our service repairs are guaranteed for twelve
months in respect of our labour and any parts
fitted.
• The appliance must be used in the United
Kingdom, and must not be tampered with or
taken apart by anyone other than our own
Service Engineers.
• You may, however, buy parts which can be
safely fitted without specialist knowledge or
equipment. The correct fitting of such parts,
provided they are genuine Hotpoint spares, will
not affect your Guarantee. Parts are available
from our Hotpoint Spares Centres (see back
page).
• Our guarantee does not cover the cost of any
repair, or loss of food in refrigeration products,
due to power failure, accidents or misuse. Nor
does it cover the cost of any visits to advise you
on the use of your appliance. Please read
thoroughly the instruction book supplied with this
appliance.
• If at any time during the Guarantee period we are
unable to repair your appliance, we will refund
any repair costs paid to us in the previous twelve
months. We will also offer you a new appliance at
a reduced charge instead of a repair.
• Our Guarantee is in addition to and does not
affect your legal rights.
• Should you need independent advice on your
consumer rights, help is available from your
Consumer Advice Centre, Law Centre, Trading
Standards Department and Citizens Advice
Bureau.
• All Hotpoint servicing is carried out by our own
Service Organisation located throughout the
United Kingdom and Eire. We will be happy to
deal with any problems which you may have.
Hotpoint’s Extended Warranties
Whether you have just one or a number of Hotpoint
appliances in your kitchen, Hotpoint has a range of
Service Plans to give you complete peace of mind.
They enable you to extend your one year labour
guarantee so that you can have repairs completed
FREE during the membership period.
Service Cover
We offer a number of payment methods; cheque,
credit card or you can spread the cost and pay by
direct debit (full details can be obtained on Free
phone 0800 716356). This covers you for all repairs
during the period of cover, which can be from 1 to 4
years. Service Cover also includes loss of food, up
to the value of £250, in refrigeration appliances.
There is also an option of Service Cover with
Maintenance at an additional cost. This includes an
annual Electrical and Safety check and replacement
of any parts as necessary.
Kitchen Cover
An annual payment covers you for all repairs for all
your Hotpoint appliances which are less than ten
years old. It also covers the cost of loss of food up
to £250 in our refrigeration and freezer products.
There is also the option of Kitchen Cover with
Maintenance at an additional cost. Any additional
Hotpoint appliances purchased after you have
joined Hotpoint Kitchen Cover will automatically be
included during the annual period of cover without
further charge.
Appliance Registration
To ensure that you have the opportunity to benefit
from any of the above Service Schemes and other
offers you should complete and return immediately
the Appliance Registration Form/Questionnaire
supplied with this appliance. Full details and costs
of our Service Schemes, together with an
application form, will be sent to you at the end of the
first year of the guarantee.
Annual Safety/Maintenance Checks
Hotpoint strongly recommends that all its
appliances are regularly checked for electrical and
mechanical safety, whether or not they are covered
by a Service Plan. Worn door gaskets or hoses may
cause a leak on an appliance, which could become
dangerous if neglected.
Proof of Purchase
For future reference please attach your purchase
receipt to this booklet and keep it in a safe place.
Spares and Accessories
Spares and accessories can be ordered from your
local Hotpoint Spares Centre (see back page),
using the order form enclosed.
NOTE: Our Engineers will use every effort to avoid
damage to floor coverings and adjacent units when
carrying out repairs/service work, but in locations
where the Engineer advises you that it will be
impossible to move appliances without risk of
damage, he will only proceed with your approval
that no liability is accepted.
Hotpoint Service Cover
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