Hoover BH50015 - Manual (Page 7)

5. TROUBLESHOOTING & SERVICE
If a minor problem develops, it usually can be remedied quite easily when the cause is identified by using
the checklist below.
PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Product does
not turn on
1. Battery is not in product. 1. Insert battery into product.
2. Battery is not inserted properly. 2. Make sure battery is fully seated in battery cavity.
3. Battery is not charged. 3. Remove and charge battery or replace with second charged
battery.
4. Battery is too hot. 4. Remove battery and let cool for 30 minutes, replace
battery and retry or replace with second charged battery.
5. Internal component damage. 5. Call for service: 1-800-944-9200
Product turns
off
1. Battery is fully discharged. 1. Remove and charge battery or replace with second charged
battery.
2. Battery is too hot. 2. Remove battery and let cool for 30 minutes, replace
battery and retry or replace with second charged battery.
Product does
not pick up
1. Internal component damage. 1. Call for service: 1-800-944-9200
2. Dirt cup may be full. 2. Empty dirt cup.
3. Filter may be dirty. 3. Clean and/or wash filter.
4. Pre-screen may be dirty. 4. Remove, clean and replace.
Brushroll will
not turn
1. Brushroll Obstruction. 1. Remove battery and ensure product is turned off. Eject brushroll
and clear obstruction.
2. Motor Protection Device Tripped. 2. Turn product to off position, product will reset in approximately
30 seconds.
3. Internal Damage. 3. Call for service: 1-800-944-9200
Limited TWO Year Warranty
(Domestic Use)
WHAT THIS WARRANTY COVERS
When used and maintained in normal household use and in accordance with the Owner’s Manual, your Hoover LiNX TM
Cordless product is warranted against original defects in material and workmanship for a full two years from date of
purchase (the “Warranty period”). During the Warranty Period, Hoover ® will provide labor and parts, at no cost to you, to
correct any such defect in products purchased in the United States, U.S. Military Exchange and Canada.
HOW TO MAKE A WARRANTY CLAIM
If this product is not as warranted, take or send the product to a Hoover
® Authorized Warranty Service Dealer along with
proof of purchase. For an automated referral to authorized service outlets in the U.S.A., phone: 1-800-944-9200 OR visit
Hoover ® online at www.hoover.com.
WHAT THIS WARRANTY DOES NOT COVER
This warranty does not cover battery, charger, attachment tools, brushroll or filter. This Warranty does not cover: use of the
product in a commercial operation (such as maid, janitorial and equipment rental services), improper maintenance of the
product, damage due to misuse, acts of God, nature, vandalism or other acts beyond the control of Hoover ® , owner’s acts
or omissions, use outside the country in which the product was initially purchased and resales of the product by the original
owner. This warranty does not cover pick up, delivery, transportation or house calls. However, if you mail your product to
a Hoover ® Sales and Service Center for warranty service, cost of shipping will be paid one way. NOTE: See Battery and
Charger manual for warranty information on these products.
This warranty does not apply to products purchased outside the United States, including its territories and
possessions, a U.S. Military Exchange and Canada.
OTHER IMPORTANT TERMS
This Warranty is not transferable and may not be assigned. This Warranty shall be governed and construed
under the laws of the state of Ohio. The Warranty Period will not be extended by any replacement or repair performed under
this Warranty.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY AND REMEDY. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, ARE DISCLAIMED. IN
NO EVENT WILL HOOVER ® BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING THROUGH OWNER, WHETHER BASED IN
CONTRACT, NEGLIGENCE, TORT OR STRICT PRODUCTS LIABILITY OR ARISING FROM ANY CAUSE WHATSOEVER.
Some states do not allow the exclusion of consequential damages, so the above exclusion may not apply to you. This
warranty gives you specific rights; you may also have others that vary from state to state.