Hotpoint BWM12 - Manual (Page 21)

My appliance does not work
Check:
● water and power supplies and the fuse.
● if the door is closed properly.
● have you selected a delayed start?
It will not load water
Check:
● it is plugged in and switched on.
● if the door is closed properly.
● the water supply taps are turned on.
● the fill hoses are connected correctly and
are not kinked.
After having checked the points listed above,
turn off the appliance, re-select the program
and then switch the appliance on.
It loads and discharges continually
Check:
● the drainage hose is positioned correctly
ie. not too low creating a syphoning effect.
It vibrates when spinning
Check:
● it has been properly unpacked, have the
transit bolts been removed?
● machine is level.
● if it is knocking against the unit.
There is water on the floor
Check:
● the water supply pipe connectors are
tight).
● the end of the drainage pipe has not
moved out of position.
It does not empty
Check:
● the drainage pipe is not kinked or trapped.
Poor wash
Check:
● that you selected the correct wash
temperature.
The Programme Selection knob
keeps turning
● wait a few minutes for the drum to empty
- switch off, select one of the ● symbols
(Stop/Reset), then switch back on.
It will not drain water or spin
Check:
● if the selected programme includes
draining, some require manual draining
selection.
● is Rinse Hold selected, this function will
hold laundry in the water until spin /
draining is set manually.
● is the drainage hose bent / squashed.
No spin
Check:
● if the Spin Selection knob has been set to
No Spin (Washing Machine only).
● You have an unbalanced load, the laundry
is not evenly distributed inside the drum.
Open the door, rearrange the wash load by
hand and run a spin only programme.
Too many suds form in the drum
and it comes out of the drawer
Check:
● you are using detergent suitable for
automatic washing and not washing by
hand.
● you have not exceeded the detergent
manufacturers recommended dosage.
Fabric Conditioner remains in the
dispenser or there is too much
water left there
Check:
● the syphons are not clogged up, clean the
dispenser drawer if necessary.
The laundry will not dry
(Washer Dryer only)
Check:
● the cold water tap is open.
● the load of laundry is not too large.
● the selected drying time is sufficient.
● have you selected a delayed start?
If there is still a problem contact Hotpoint
Service (see KEY CONTACTS back cover).
Troubleshooting...
21
Remember you may be
charged for a service
call if a problem with
your appliance is caused
by incorrect installation
or misuse.
General
Maintenance...
● Maintenance of internal parts:
In the interest of hygiene (eg.
to prevent mould):
- every month or so, clean the
plastic and rubber parts around
the tub access using a slightly
chlorinated product.
Rinse thoroughly.
- do a wash cycle at 90˚ at least
once a month.
● Periodic Checks:
You should check the condition
of the water inlet and the drain
hoses. If you find any splits,
however minor, do not hesitate
to replace them, call our Genuine
Parts & Accessories Hotline, see
back cover for details.
Incidents may occasionally occur when you are using your appliance, if so, check the
following points: