beautypg.com

Troubleshooting, Windows mac, English – HP PHOTOSMART B109 User Manual

Page 4

background image

4

Windows

Mac

If you are unable to print make sure the product

is set as your default printing device:

Windows Vista: On the Windows taskbar,

click Start, click Control Panel, and then

click Printers.
Windows XP: On the Windows taskbar,

click Start, click Control Panel, and then

click Printers and Faxes.

Make sure that your product has a check mark

in the circle next to it. If your product is not

selected as the default printer, right-click the

printer icon and choose “Set as default printer”

from the menu.

If you are still unable to print, or the Windows

software installation fails:

Remove the CD from the computer’s

CD-ROM drive, and then disconnect the

USB cable from the computer.
Restart the computer.
Temporarily disable any software firewall

and close any anti-virus software. Restart

these programs after the product software

is installed.
Insert the product software CD in the

computer’s CD-ROM drive, then follow the

onscreen instructions to install the product

software. Do not connect the USB cable

until you are told to do so.
After the installation finishes, restart the

computer.

1.

2.
.

4.

5.

To uninstall the software:

Disconnect the HP Photosmart from your

computer.
Open the Applications: Hewlett-Packard

folder.
Double-click HP Uninstaller. Follow the

onscreen instructions.

1.

2.

.

To install the software:

To install the software, insert the HP

software CD into your computer’s CD

drive.
On the desktop, open the CD and then

double-click HP Installer.
Follow the onscreen instructions.

1.

2.

.

If you are unable to print, uninstall and

reinstall the software:
Note: The uninstaller removes all of the HP

software components that are specific to

the device. The uninstaller does not remove

components that are shared by other products

or programs.

Troubleshooting

English