Empire Comfort Systems PV-28SV50-B - Manual (Page 47)

24820-1-0409 Page 47
UNIT OPERATING FAULTS
SERVICE AND INSTALLATION OF THE APPLIANCE
SHOULD BE CARRIED OUT BY AUTHORIZED PER-
SONNEL ONLY.
THE MAJOR CAUSE OF OPERATING PROBLEMS WITH
GAS FIREPLACE HEATERS IS IMPROPER GAS PRES-
SURE, INCORRECT LOG PLACEMENT, IMPROPER IN-
STALLATION, INCORRECT FLUE INSTALLATION, IN-
CORRECT SWITCHING OF BURNERS, DIPS/SPIKES IN
THE INCOMING POWER OR REVERSE POLARITIES.
The above situations can cause such problems as changes in
flame color or configuration, intermittent operations, changes in
heat output, carbon build up or sooting, bad odors, rattles or other
sounds, start up failures and burner(s) switching themselves off.
These are nearly always the result of improper installation or in-
correct operation and it may take sometime for these problems
to show themselves. Before calling out a technician you must be
able to repeat the fault, try resetting the heater. Read below.
Note: Incorrect installation of the unit, logs, flue pipe, gas pres-
sure or operation, which cause the above mentioned faults, are not
covered under warranty and a service call fee will be charged to
correct such problems.
RESETTING THE HEATER
There are a number of reasons why sometimes the heater will
switch itself off and is the correct thing for the heater to do in
certain situations (i.e. overheating, power failure or dips, windy
conditions, pump failure, partial or full blockage of flue pipe or no
gas. All of these operations are monitored by the electronic con-
trol box inside the heater, which is heat sensitive, pressure switch
sensitive, flame sensitive and water sensitive. If one of these items
is not correct, the heater will shut itself down.
To reset, turn both burner switches to the OFF position, ensure the
red button above the two burner switches is not illuminated (if a
Remote Control is fitted, have it in the off mode). Then turn the
power off at the power point for approximately 10 seconds. Then
turn the power point back on and the power L.E.D. should be illu-
minated. If you have a Remote burner switch and the rear burner
L.E.D. should start flashing, with the flue fan L.E.D. remaining
steady. Wait approximately 60 seconds for the rear burner to ig-
nite. You can tell when it has lit, even if you can’t see any flames,
by looking at the rear burner L.E.D. which should remain steady.
Repeat the same process with the front burner. Turn on the front
burner switch and wait approximately 60 seconds and the front
burner L.E.D. will remain steady.
In approximately 5 minutes the convection fan should start and
the heater has been successfully reset.
Note: if the heater is still warm when reset the convection fan
may already be running when the unit is powered up.
LOG PLACEMENT
If for any reason a log should need replacement, you must use the
proper replacement log. Consult your Mantis dealer for correct
replacement logs.
Replacement logs must be installed and positioned as outlined on
page 18 under Log Installation.
Note: Improper positioning of logs can create carbon build up
and will alter the unit’s performance and operation.