Electrolux EWN 16781 W - Manual (Page 43)

guarantee/customer service electrolux 43
Standard guarantee conditions
We, Electrolux, undertake that if within
12 months of the date of the purchase
this Electrolux appliance or any part
thereof is proved to be defective by
reason only of faulty workmanship or
materials, we will, at our option repair
or replace the same FREE OF
CHARGE for labour, materials or
carriage on condition that:
• The appliance has been correctly in-
stalled and used only on the electri-
city supply stated on the rating plate.
• The appliance has been used for
normal domestic purposes only, and
in accordance with the manufactu-
rer’s instructions.
• The appliance has not been ser-
viced, maintained, repaired, taken
apart or tampered with by any per-
son not authorised by us.
• Electrolux Service Force Centre must
undertake all service work under this
guarantee.
• Any appliance or defective part re-
placed shall become the Company’s
property.
• This guarantee is in addition to your
statutory and other legal rights.
Exclusions
• Damage or calls resulting from trans-
portation, improper use or neglect,
the replacement of any light bulbs or
removable parts of glass or plastic.
• Costs incurred for calls to put right
an appliance which is improperly in-
stalled or calls to appliances outside
the United Kingdom.
• Appliances found to be in use within
a commercial environment, plus tho-
se which are subject to rental agree-
ments.
• Products of Electrolux manufacturer
that are not marketed by Electrolux.
Service and Spare Parts
In the event of your appliance requiring
service, or if you wish to purchase
spare parts, please contact your local
Service Force Centre by telephoning
0870 5 929 929
Your telephone call will be
automatically routed to the Service
Force Centre covering your postcode
area.For the address of your local
Service Force Centre and further
information about Service Force,
please visit the website at:
www.serviceforce.co.uk
Before calling out an engineer, please
ensure you have read the details under
the heading “Something not working”
When you contact the Service Force
Centre you will need to give the follo-
wing details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the
appliance (found on the rating plate).
5. The purchase date.
Please note a valid purchase receipt or
guarantee documentation is required
for in guarantee service calls.
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