Warranty policy – Elite Screens exCinema User Manual
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Warranty Policy
Two (2) year parts and labor warranty from defects in workmanship from purchase date
as follows (except for refurbished units as specified below):
Each party will be responsible for one way shipping during the warranty period. Elite
Screens is not responsible for applicable International tariffs such as broker fees and custom
duties.
A RMA (Return Merchandise Authorization) number must be issued in order to
process a replacement or to authorize a return for warranty repair. Elite Screens will, at its sole
option, replace or repair the defective unit with a replacement *(see exceptions below) after
the defective unit is received. Once the product is received, Elite Screens will send out a
replacement *unit to the customer by ground service (subject to inventory availability). Please
do not return any unauthorized items to Elite Screen, as they will be refused and
returned at your expense. The RMA number must be included on the outside label of
your shipping box. Our warehouse is not authorized to accept returns without an RMA
number on the shipping label. RMA numbers are valid for 45 days from the date of
issue.
Missing Parts must be reported within 7-days of receipt. If reported after 7 days,
customer will only be responsible for shipping and handling fees. If reported after 30 days of
receipt, customer is responsible for cost of the parts and shipping & handling fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or
refurbished) or based on stock availability.
North America only: U.S. and Canada
For Warranty and Service requests please fill out a RMA /Service Form at
Please Visit this link for full Warranty information:
Remember to register your Elite Screens product at: