LG UBK80 HDR UHD Blu-ray Disc Player - Manual (Page 39)

5 Troubleshooting
Troubleshooting 39
Troubleshoo
ting
5
Troubleshooting
General
Symptom Cause & Solution
The unit does not work properly. y Turn off the power of this unit and the connected external device (TV,
Woofer, DVD-player, Amplifier, etc.) and turn it on again.
y Disconnect the power cord of this unit and the connected external
device (TV, Woofer, DVD-player, Amplifier, etc.) and then try connecting
again.
The Power does not turn on. y Plug the power cord into the wall outlet securely.
y Be sure that the AC adaptor is connected to the unit securely.
The unit does not start
playback. y Insert a playable disc. (Check the disc type, color system, and regional
code.)
y Place the disc with the playback side down.
y Place the disc on the disc tray correctly inside the guide.
y Clean the disc.
y Cancel the Rating function or change the rating level.
The connected USB storage
device is not recognized. y Try using different USB cable, some USB cables may not support
enough current for normal USB operation.
y If you use a USB extension cable or USB HUB, the USB devices may not
be recognized.
y A USB device which requires additional program installation when you
have connected it to a computer is not supported.
y This unit supports only USB Flash Drive and USB External HDD with
FAT32 or NTFS format.
The angle cannot be changed. y Multi-angles are not recorded on the DVD Video being played.
Cannot play movie, photo or
music files. y The files are not recorded in a format that the unit can play.
y The unit does not support the codec of the movie file.
The remote control does not
work properly. y The remote control is not pointed at the remote sensor of the unit.
y The remote control is too far from the unit.
y There is an obstacle in the path of the remote control and the unit.
y The batteries in the remote control are exhausted.
The unit is plugged in, but the
power will not turn on or off. You can reset the unit as follows.
y Unplug the power cord, wait at least five seconds, and then plug it in
again. The unit is not operating
normally.